Overview
Are you ready to take your career to new heights?
* Start date: 24th February 2025
* Location: Belfast City Centre - office based with possibility of hybrid after training. Great public transport links!
* Salary: £12.60 p/h, £26,208.00 p/a
* Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00
* Training Duration: 3 weeks training onsite
Responsibilities
Description of the Job: Provide a proactive and reactive service to ensure that our customers meet their financial arrangements in line with their financial goals.
Key Responsibilities:
* At first point of contact, provide outstanding customer service and help the organisation achieve its goals.
* Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
* Accurately and compliantly complete processes and procedures while providing the customer with a seamless and positive experience.
* Take appropriate actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified.
* Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
* Manage your diary and balance proactive conversations with planned customer meetings.
* Support the bank’s way of working to help as many customers as possible.
* Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
* Resolve complaints and errors quickly, ensuring that the relationship with the customer is fully restored.
* Ensure each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you’ll have experience working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
* Excellent communication skills, both verbal and written.
* A background of working within a regulatory environment.
* Good technology skills with the ability to use Microsoft Office.
* A customer-focused attitude.
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