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Established in 2019, the International Arbitration Centre is the independent, dedicated venue in the heart of London. We host in-person, hybrid and virtual arbitrations, mediation and adjudication, as well as hybrid litigation in domestic and international courts. The IAC is a secure, confidential and efficient platform for dispute resolution.
Assisting the Director of Technology, the Network Support Analyst will provide day-to-day support covering all system infrastructure. The International Arbitration Centre plays host to regular high-level hearings so the individual MUST be comfortable working under pressure and possess excellent interpersonal, time management and client-facing skills. Experience with supporting physical and virtual hearings over a range of platforms is also highly desirable.
About the job
* Take ownership of tasks and ensure timely and satisfactory completion
* Complete regular system testing and fault logging
* Ensure the highest levels of client service are maintained
* Monitor system and network performance
* Make recommendations for system enhancements where necessary
* Help maintain network documentation
The ideal candidate
Skills Required:
* Strong core networking and troubleshooting skills
* Good knowledge of audio-visual and physical/virtual conferencing technologies (Polycom, Zoom, Teams etc)
* Excellent working knowledge of Windows operating systems (Windows 11)
* Excellent working knowledge of Microsoft Cloud application portals (Office 365, Sharepoint)
* Good working knowledge of Windows 2019(+) Server (including Active Directory, DNS, DHCP, NTFS permissions, etc.)
* Reliable, punctual and well-organised
* Microsoft Hyper-V
* Microsoft Storage Spaces
* Dell Sonicwall firewalls and switch infrastructure
* Uniflow copy/print solutions
* Paxton Video Entry Systems
* Windows Powershell
* Legal sector experience
Please note:
This role is 5 days per week in the office on Fleet Street, central London.
Due to the nature of the work, you will have a flexible shift pattern including early starts (from 6am) and late finishes (up to 9pm). Overtime is paid for hours above your contractual hours.
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