Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
A permanent full-time post (37.5 hrs per week) has arisen within the Children and Young Persons Service working within the Child & Adolescent Mental Health Service (CAMHS). The post holder will have experience of working in a similar work environment and previous secretarial experience is essential due to the demands of the role.
The role will be based at The Fairfield Centre, Carleton Clinic Site, Cumwhinton Road, Carlisle, Cumbria, CA1 3SX.
Main Duties of the Job
The post holder will be working alongside a team of Administrators, Pathway Coordinators, Administration Team Leads, Team Managers, and Clinical Managers with allocated duties to support the administration function for this service. A good knowledge of Microsoft packages and typing qualifications are essential for this role.
Job Responsibilities
1. Secretarial experience working within a team.
2. Experience in a customer/patient and service user focused environment.
3. Excellent communication and interpersonal skills.
4. A good understanding of the RiO system (not essential as training is given to those who have not worked on this system before).
5. A good knowledge of Microsoft Word/Office packages and typing qualifications.
6. Good verbal and written communication skills.
7. Minute taking skills as attending MDT meetings and updating RiO and action plans on a screen is required during this.
8. Ability to be self-directed, motivated, and able to contribute positively within a team.
9. Well organised and structured.
10. The post holder will be expected to demonstrate flexibility in the role.
11. The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate in all relevant training courses appropriate to the role.
Person Specification
Education & Qualification
* General level of education to O Level/GCSE or equivalent.
* Audio Typing qualification or demonstrable equivalent experience.
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g. NVQ Level 3 in Business Administration (or equivalent).
* NVQ Level 3 in Customer Care or equivalent.
Knowledge & Experience
* Knowledge of NHS Policies & Procedures.
* Working knowledge of Microsoft applications, including e-mail communication.
* Previous secretarial/clerical experience.
* Ability to uphold confidentiality at all times.
* Ability to maintain and update Patient Information Systems e.g. RiO.
* Good working knowledge of office procedures.
* Experience of working with medical records filing systems.
Skills & Competences
* Excellent communication & interpersonal skills, both verbal and written.
* Excellent organisational and planning skills.
* Able to prioritise and plan own workload.
* Minute taking skills.
Team Specific Requirements
* Flexible attitude to cope with fluctuating workloads and the ability to cover other bases in cases of staff absence.
Personal Characteristics
* Discrete in handling confidential & sensitive information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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