Triage Officer (3 posts available)
Location Sale Waterside, Sale, M33 7ZF & Hybrid working
Salary range Band 3, £25,183 - £27,269 pa
Working Pattern Full Time36.25 hrs per week
We will offer flexibility where we can if you are interested in a role please speak to the recruiting manager about what flexibility they might consider.
Contract type Fixed Term, Temporary to 31st March 2026
Application deadline 2nd April 2025
Interview type In person
About the Role
We currently have an exciting vacancy within our team to enable us to continue to build on our success and bring new experience, knowledge and ideas into the team.
Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice, options and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation for people in housing need in Trafford.
The purpose of the role is to provide an effective triage service for the HOST Team. Dealing with customers and partner agency enquiries on a day-to-day basis and providing support to the Housing Options and Temporary Accommodation Teams in different areas of the service.
About you
We are looking for candidates who are comfortable working on their own, and within a team, who thrive on meeting deadlines and working under pressure. You will be comfortable working to a schedule and ensure that your work is completed to an excellent standard.
Knowledge of administration practices and processes, data protection principles, safeguarding and housing legislation is desirable.
Experience in utilising IT software packages such as Microsoft Office outlook, word and excel is essential.
You must possess the skills and ability to use spreadsheets to produce data accurately and efficiently with minimal supervision and demonstrate good organisational skills and ability to plan and prioritise workload to meet the needs of the team, using Outlook, excel spreadsheets and physical inboxes to manage work effectively and efficiently.
We are looking for a self-motivated individual with a strong project support background, to work independently and under pressure in addition to the ability to apply initiative and independence. Drive, determination, and excellent relationship skills are also important.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
CONTACT DETAILS
For an informal discussion, or to find out more about the role, please email rob.miller@trafford.gov.uk
COUNCIL DETAILS
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)