Reception Maintaining and monitoring the practice appointment system Processing personal and telephone requests efficiently and effectively, ensuring callers are directed in accordance with the care navigation pathway, with appointments, visits and telephone consultations just some of the options on that pathway Registering patients and explaining practice arrangements and requirements for new and temporary patients in line with practice protocols Managing requests for home visits and emergency situations in accordance with practice protocols Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Ensure patients are informed if a GP is running late or called out Clearing and re-stocking of consulting rooms with office stationery as required Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter Acting as a chaperone for clinicians if appropriately trained (training is provided) Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy Advise patients of relevant charges for non-NHS services, accept payments and issue receipts Awareness of Information Governance and its impact on the reception/admin team, quickly directing Individual Rights or Subject Access requests in accordance with practice protocol, informing Deputy Practice Manager by email and completing appropriate register Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures, including managing the actions through the reception workflow process Monitoring the enquiries and personal email, reading and responding to all emails promptly Administration Provide clerical assistance to practice staff as required from time to time, including word data processing, filing, photocopying and scanning Summarise medical notes of patients Use a clinical coding system for coding medical information onto practice system Assisting with immunisation and chronic disease monitoring tasks`, contacting patients to come in for appointments Processing repeat prescriptions in accordance with practice guidelines Keeping the scanning up to date as and when required Dealing with the path lab results including blood results and ensuring patients are followed up to request their results. The successful applicant will be required to undergo a full DBS check, unless already holding a current clearance. This job description is not an exhaustive task list, but reflects the main areas of responsibility and authority of the post