Position Summary The Business Relationship Consultant (BRC) will work with the Business Relationship Directors (BRDs) and support the activities that the BRD is accountable for. They represent the BRD on tactical, business facing work items. The BRC will take business requests and facilitate resolution through to the teams or to projects via the business areas that they represent. The BRC will work closely with a wide range of stakeholders across the company including but not limited to peers, suppliers, testers, business partners, project managers, developers and the wider business teams to ensure successful delivery of projects and other work items. Key Responsibilities Performs a combination of duties in accordance with departmental guidelines: Manage stakeholders appropriately while supporting the BRDs in facilitating the interaction between business and the Technology & Operations functions. Support the businesses when requesting changes to understand their needs, assisting completion of work requests and ensure that requests are appropriate and justifiable. Centralise change request intake and log, conduct initial high-level assessment of each request, agree with the business and prioritise with business stakeholders. Hold development teams to account to support the delivery of the prioritised work requests and projects and coordinate with business users. Build & maintain ongoing relationships with business users, supporting them with the challenges they face regarding business system requests and problem resolution. Support the BRDs and be point of contact in resolving escalations and incidents where required. Provide guidance and support to colleagues within Technology & Operations including but not limited to project managers, business partners, testers and developers. Support BRDs in preparing business cases with any associated background analysis and supporting material. Manage small change activities from initiation to resolution in conjunction with business users and Technology & Operations colleagues. Support Project Managers when approved business cases convert to projects, handing over business case and background information and ensuring adequate and appropriate business engagement as the project moves forward. Support business users at all levels through operational change lifecycle from both a technical and people perspective to improve business adoption and overall delivery success. Call out risks and issues to projects so that these can be managed and escalated appropriately. Produce, own and maintain relevant process documentation in line with BRD team responsibilities. Negotiate and influence stakeholders and manage resolutions where conflicts are present. Own and develop relationships with stakeholders across multiple geographic regions. Ability to travel as required. May perform additional duties as assigned. Skills, Knowledge & Abilities Knowledge and Experience Minimum 10 years’ experience working as Business Analyst or similar role in Technology or Operations disciplines desirable. Extensive knowledge of underwriting practices and supporting functions in Commercial and Specialty insurance markets Strong understanding of the technical and operational challenges faced by a global business. Able to understand effective business use of Technology & Operations and to idntify operational risks in this business context. Proven track record of the project delivery lifecycle with evidence of contributing to successful project delivery into the business. Experience of engaging with stakeholders across multiple business areas and geographies, at all levels, preferably on a global scale. Ability to work with business teams through the change management and project delivery lifecycles. Proficiency with the Microsoft Office suite (Excel, Word, PowerPoint, etc). Experience in multiple project methodology disciplines would be beneficial. Business analysis qualifications would be beneficial. Functional/Technical Competencies Excellent business analysis skills. Strong stakeholder management skills. Ability to engage effectively with different stakeholders. Engaging and passionate. Desire to engage with business teams and take ownership of the relationships Strong written/verbal/oral communicator at all levels. Strong analytical skills and attention to detail. Negotiator and influencer. Strategic thinker and planner. IT systems knowledge. Process and operational improvement knowledge. Team player. Self-motivated Performance driven. Learning orientation. Strong organisational skills. Able to work on multiple projects at the same time. The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.