Blackline Safety is seeking an enthusiastic and results-driven Team Lead to guide our Client Implementation Coordinators in delivering exceptional client onboarding and deployments. In this role, you will oversee the implementation of our safety solutions, helping the team make decisions that align with the clients' organizational needs. You will manage a small portfolio of implementations, keep the team informed on product updates, and provide strong leadership to drive growth and exceptional service. With a world-class portfolio of products, we need someone who shares our passion for safety and leadership.
WHO ARE YOU?
* Transformational leader who motivates the team to consistently deliver excellence
* A dedicated mentor, committed to helping your team grow and achieve goals
* Customer-centric, placing clients needs at the core of your decisions and actions
* Adaptable and thrive in fast-paced environments, managing multiple priorities while achieving goals
* A self-starter with the drive to take initiative, overcome challenges, and deliver exceptional results
* A collaborative team player, taking ownership to drive collective success
* A proactive listener, seeking feedback to foster continuous improvements and refine processes
* Positive person, committed to building relationships and fostering strong connections with clients and colleagues
WHAT WILL YOU DO?
* Lead the team in delivering outstanding client onboardings and ensuring project success
* Stay actively engaged in team dynamics, effectively communicating evolving requirements and adapting strategies to drive success
* Guide the team through transitions, challenges, ensuring they remain focused and aligned with goals
* Oversee a select number of projects, maintaining a deep understanding of evolving client needs
* Support the professional growth of team members through mentorship, coaching and development opportunities
* Drive operational efficiency by identifying opportunities for process improvements and implementing best practices
* Collaborate across departments to ensure alignment and streamline workflows
* Monitor and manage performance metrics, fostering a culture of continuous improvement and success
Responsibilities
* Leadership and People Management: Inspire, mentor and guide the team to meet organizational goals, while fostering high performance and engagement
* Performance Metrics: Set clear expectations, track KPI's, assess team performance, identify areas for improvement, and support continuous skill development
* Resource and Project Management: Allocate resources, manage workloads, and ensure timely completion of projects
* Strategic Planning: Collaborate with management to develop strategies that streamline processes and enhance operational efficiency
* Cross-Functional Collaboration: Work closely with other departments to ensure alignment and identify areas for process improvement
* Data-Driven Metrics: Define and track meaningful metrics to identify potential roadblocks and drive data-informed decision-making
* Client Experience: Ensure clients needs are met, promptly address issues, and deliver smooth deployment execution
* Continuous improvement: Cultivate a team environment that emphasizes growth, continuous learning and ongoing improvements
SPECIFIC TASKS
* Manage a select number of projects, ensuring onboarding and implementation are completed thoroughly and accurately
* Assign and prioritize projects based on team capacity and workload to ensure balanced task distribution
* Monitor the team inbox daily, directing emails to the appropriate team member for timely responses
* Track and report team KPI's and metrics regularly, providing insights and updates to management
* Document meeting minutes, capturing key decisions, action items and follow-up tasks
* Support CRM/ERM system adoption across the team, ensuring smooth integration and use
* Ensure daily adherence to established procedures while continuously identifying process improvements to drive better results
* Address and resolve client escalations, acting as a point of contact for critical issues
* Train and coach team members, ensuring alignment with company goals and fostering skills developments
* Participate in internal meetings to collaborate with departments, discuss progress, and address challenges
SKILLS AND PREREQUISITES:
* Leadership skills with a passion to foster a positive and high performing team
* Change management experience, able to lead the team through transitions
* Strong communication skills, able to engage and build rapport with stakeholders at all levels
* Problem-solving and decision-making skills with analytical and critical thinking
* Superior organizational skills, able to manage responsibilities and adjust priorities as needed
* Detail-oriented and accurate, ensuring high quality execution of all tasks
* Tech savvy and able to quickly learn Blackline's product offerings
* Proficient in Microsoft Suite, CRM & ERP systems, and project management tools
* Additional language is an asset
BLACKLINE SAFETY OFFERS:
* An exciting high-growth environment
* An experienced, dynamic and motivated team
* Supportive, challenging and collaborative work
* Competitive salary and vacation
* Medical, dental and drug benefits
* Company stock purchase plan with matching contributions
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
#J-18808-Ljbffr