THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
The Wild Rabbit is a modern British inn set in the heart of the Cotswolds – a place to eat, drink and sleep in a relaxed and welcoming setting. The Wild Rabbit family is growing, and we are looking for a passionate and experienced Sommelier to ensure the smooth efficient running of service throughout the restaurant, pub and private dining room.
SALARY: £36,000 + tronc
HOURS: Full time - 48 hours
THE WILD RABBIT BEHAVIOURS
* To always deliver excellent service to all external & internal guests. This begins with providing Instant Service with a Smile!
* Take responsibility for making the guest experience seamless and be accountable for your mistakes.
* Consistently lead by example by looking immaculate and demanding the same from your colleagues.
* Be positive & genuine in dealing with any guest requests; Never Say No!
* Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service.
* Be enthusiastic in all interactions with guests or colleagues. You are our ambassadors!
* Know your subject in order to make recommendations and promote The Wild Rabbit, Daylesford & Bamford, and help educate your colleagues on our offering and history.
* Be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
* Communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
* Enjoy yourself at work in order to create a special work environment.
* Display the attention to detail that we are renowned for and take pride in our surroundings.
YOUR RESPONSIBILITIES
WINE
* Have exceptional knowledge of the wine, beers, and cocktail lists.
* Manage wine cellar and stock.
* Ordering of wine.
* Run special events and tastings in the wine cellar, private dining room, and cottages.
* Have full knowledge of ingredients to give accurate allergens advice.
* Actively drive average spend per head through wine service.
* Ensure all bills are correct.
* Support all Managers in the sales of wines and advise them on the best wines appropriate for the guest.
SERVICE
* Adhere to the agreed steps of service at all times.
* Ensure the wine service provided to guests is of the highest quality.
* Take charge of wine service and train others in your absence.
* Take an active role in service with both running a section and running food when not needed on wine service.
* Take ownership of wine service for private dining events.
* Keep a constant attentive eye to the timing and flow of service at the bar tables.
* Proactively assist guests in the bar seated area, without waiting for them to stand up and seek help.
* Anticipate all possible complaints and attempt to resolve them in the first instance - Report/escalate any potential issues or complaints to the Manager on duty.
OPERATIONS
* Highlight H&S matters to your line manager.
* Deliver and champion The Wild Rabbit standards.
* Be proactive in assisting your team member colleagues.
* Share knowledge of your subject.
* Be reliable and punctual on shift.
* Ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date.
* Attend training courses when requested.
PERKS & BENEFITS
* Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
* Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
* Private Medical: We offer subsidised private medical insurance through Bupa.
* Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
* Life Assurance: We offer life assurance cover, equivalent to up to a year of your annual salary.
* Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
#J-18808-Ljbffr