Here at Bolton NHS Foundation Trust our non-clinical and clinical teams work hand-in-hand to ensure the best care for the people of Bolton. This includes our dedicated in-house IT team, and we have an opportunity for someone, with the right technical skills, and a real passion for innovation and brilliant customer service, to join that team as IT Systems Engineer.
In this role you will have the opportunity to be at the forefront of IT innovation within the NHS. You will be joining a well-established team delivering 2nd Line support and technical advancement to clinicians, directly impacting patient care. A good example of innovation already delivered by the team would be the ‘follow me’ desktops that allow clinicians to tap and move their desktops between home and wards and this will be improved and built upon with exciting future projects.
Based at the Royal Bolton Hospital site, you will help provide technical support services to 7,500 users over 25 sites, ensuring that those services are efficient and responsive to the needs of the Trust. This is a busy service giving you exposure to a wide range of technical infrastructure and advanced technologies; building on that exposure we will ensure that the role provides you with a comprehensive and structured career path and development plan.
Main duties of the job
To be responsible for all aspects of system administration and IT support services with a strong emphasis on Citrix Desktops and Microsoft Technologies ensuring that the services are efficient and responsive to the needs of the Trust. To provide an efficient technical and systems support function to users of departmental systems.
Working for our organisation
The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy, and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.
So, we hope the above has encouraged you to join a high-performing IT team in an equally high-performing Trust! We look forward to hearing from you.
Detailed job description and main responsibilities
The technical requirements for the role are outlined in the attached Job Description and Person Specification and we would ask you to consider these before applying for the role. As importantly you will be a great communicator and team player; and someone who fits in really well with our established team who are seen as subject experts providing a helpful and friendly service.
Person specification
Qualifications
* A Level / Diploma Level 3 or Significant 1st Line Support Experience
* Demonstrate commitment to ongoing personal development
* HND Computer Studies or equivalent
* ITIL Foundation Qualification
Experience
* Experience of Windows Operating systems and Active Directory Management
* Exchange 2010/13 mailbox knowledge
* Excellent up to date knowledge of Windows Desktop platforms such as Windows 7 as well as an in-depth knowledge of the MS Office Suite of products.
* Ability to provide an effective desktop support service
* Experience of call management using a call logging system, providing excellent user experience and managing expectations.
* Knowledge to be a lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document
Skills
* Excellent planning & organisational skills
* To work effectively and efficiently supporting all projects to ensure all work commitments and updates are undertaken within the required deadlines.
* Advanced IT Skills
* A proactive approach to problem solving and able to identify and resolve problems
* Good written and oral skills
* Must have good attention to detail
* Have a customer oriented approach
* Ability to cope with varying degrees of pressure when customers phone with high demands of response.
* High standard of written and verbal communication skills.
Knowledge
* Knowledge of current NHS Information Technology issues, standards and procedures
* Experience of using Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
Other
* Flexibility of working hours
* Well motivated
* Able to work on own initiative
* Business Insured car user
The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high calibre skilled staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment.
We thrive on cultivating cultural architecture, if you have the right skills, attitudes and behaviours, in line with our Trust values, we welcome and appreciate the diversity you bring to our organisation.
We offer a wide range of staff benefits please click on the link below to see what current benefits we have.
From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.
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