Our client is a successful SaaS provider that is looking to expand its support team due to continued growth The ideal candidate will be: Degree educated (course irrelevant, more about maturity/structure) 12 months in a customer-facing / customer-support role Comfortable around MS Office (Word, Excel, Outlook) It's that simple. Permanent position only. Office based in West Kent. Great opportunity. Growing Business You will be expected to be a client point of contact for technical issues (taking an average of 15 calls a day and a similar amount of emails) that will need resolution by interacting with the internal team and keeping the customer happy. The role is office-based, but it is a great office in a great location, too.