An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential.
Duties will include:
1. Answering the telephone
2. Filing
3. Using the Care Flow system
4. Booking appointments
5. Receiving/welcoming new patients onto the ward, checking particulars on their records and ensuring notes are in order
6. Ensuring identity bracelets are available for nursing staff
7. Compiling sets of required blank documentation for emergency patients
8. Welcoming visitors onto the Ward and informing Sister/Charge Nurse or deputy of any queries
9. Requesting the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters)
10. Making outpatient referrals as requested by nursing staff
11. Notifying Pathology of urgent blood specimens when requested by nursing staff
12. Requesting and collecting (or delivering when requested) notes and x-rays from various departments
13. Ordering transport for patients as requested by nursing staff, completing appropriate paperwork
The successful applicant will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.
For full duties and responsibilities please refer to the attached document entitled Job Description.
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