Job summary Hartlepool & Stockton Health is posting the following job on behalf of one of our member practices.Alma Medical Centre, is a friendly supportive GP Practice is Stockton. We are looking to recruit a part-time receptionist to join our busy reception team. The successful candidate will be a point or contact in assisting patients to receive appropriate professional healthcare, be welcoming and deliver a high quality, professional and patient focused care. Main duties of the job Receiving patients, making appointments, dealing with patient queries. Processing telephone requests for appointments, telephone queries and ensuring callers are directed to the appropriate healthcare professional or external health care provider to address the patient's needs. Taking messages and passing on information. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Signposting patients to appropriate health professionals and services. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Keeping the reception area, notice boards, leaflet etc. tidy and presentable. Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners. To assist with the gathering of information such as QOF and audits. Processing repeat prescriptions in accordance with practice guidelines About us Hartlepool and Stockton Health is a GP federation created in 2016 to support primary care and to develop and run services across practices in our region. We are proud to say that our membership includes every doctors surgery in the Hartlepool and Stockton area. Run by and for local people, we are committed to being innovators in the field of primary care, bettering outcomes, and above all helping people. Date posted 02 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number B0524-25-0014 Job locations Gloucester House 72 Church Road Stockton Teesside TS18 1TW Alma Medical Centre Nolan Place Stockton-on-tees Cleveland TS18 2BP Job description Job responsibilities You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community Job description Job responsibilities You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community Person Specification Qualifications Desirable GCSE English & Maths A-C NVQ Level 2 or Equivalent Business/Admin or customer service NVQ Level 3 Business Admin Experienced GP Receptionist Able to use Systmone clinical computing system, however full training available Person Specification Qualifications Desirable GCSE English & Maths A-C NVQ Level 2 or Equivalent Business/Admin or customer service NVQ Level 3 Business Admin Experienced GP Receptionist Able to use Systmone clinical computing system, however full training available Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hartlepool & Stockton Health [H&SH] Address Gloucester House 72 Church Road Stockton Teesside TS18 1TW Employer's website https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)