Location London - London Contract type Permanent Reference HGRES0425 As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you. As a Reservations Clerk at Highgate Hospital, you will provide an outstanding service to patients. Working closely with all relevant departments to ensure a smooth and effective service to all patient’s pre-surgery, by accurately and efficiently scheduling Theatre day cases and inpatient admissions. This is a fast-paced role, often subject to last minute changes so the ability to proactively react to change is essential As a Reservations Clerk, you will: Have great communication skills and be able to explain information to patients in a way that’s clear, sympathetic and easy to understand regarding their procedures Be IT literate, willing to learn in-house systems, and have confident mailbox management skills Be confident liaising with Patients, Consultants, Anaesthetists, and other internal stakeholders Have a proven ability to step outside of your comfort zone and adapt to challenges at short notice Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you. About Us Highgate Private Hospital opened in 1980 and provides first-class independent healthcare for the local community. Located in leafy North London near Hampstead Heath, our hospital is easily accessible from Central London and the surrounding areas. We can offer you a peaceful stay in a private en-suite room and fast access to a consultant. Our hospital takes pride in high standards of care and a friendly atmosphere. We welcome patients who have private medical insurance or choose to pay for their own treatment. Highgate Private Hospital also provides some specialist services to NHS patients. Our services and treatments Following a £15 million redevelopment and expansion programme, we offer a wide range of healthcare services. These include: a private GP service outpatient clinics diagnostic imaging physiotherapy a pharmacy service treatment or surgery in most branches of medicine We can care for you, from your initial appointment with a consultant and diagnostic tests, through to surgical treatment and rehabilitation. There are minimal waiting times for tests and treatment. Our expert team Highgate Private Hospital works with over 150 consultants and other specialists in London. Many of these healthcare professionals also work in the NHS and are leaders in their field. We employ more than 100 hospital staff, including highly experienced nurses. All of our nurses are registered with the Nursing and Midwifery Council. Our dedicated team makes sure that you get the best possible care and treatment. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. Rewards & Benefits Helping you be and feel your best. Annual Leave 25 days Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service. Nuffield Health Healthcare Plan Membership is free for employees and you can add partner and dependants at your own cost. eligibility criteria applies. Financial Wellbeing A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights. Cycle to Work Scheme Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike. Gym Membership Free membership to any Nuffield Health gym, plus discounted memberships for family members. Online GP Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.