We are seeking a results-driven and customer-focused Key Account Manager to nurture and grow relationships with our most valued clients. You will act as a strategic partner, ensuring customer satisfaction, identifying opportunities for growth, and driving revenue.
Key Responsibilities
* Develop and maintain strong relationships with key clients, acting as their primary point of contact.
* Understand client needs and business objectives, providing tailored solutions to enhance customer experience.
* Monitor and analyse key account performance, ensuring targets are met.
* Work closely with internal teams.
* Prepare and present regular reports on client performance, trends, and potential risks.
* Maximise profitability and maintain long-term partnerships.
* Stay updated on industry trends and competitors to provide strategic insights.
Key Skills & Experience
* Proven experience as a Key Account Manager, preferably in the marine industry or manufacturing/engineering/logistics.
* Strong interpersonal and relationship-building skills.
* Excellent communication abilities.
* Commercial awareness and ability to drive revenue growth.
* Ability to analyse data and trends to inform decision-making.
* Proficiency in CRM software and Microsoft Office Suite.
* A proactive and solution-oriented mindset.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Transportation, Logistics, Supply Chain and Storage
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