Job summary To ensure efficient and accurate processing and coding of relevant information from patients clinical records into the Practice computer system, working strictly in accordance with Practice Protocols. Main duties of the job To efficiently and accurately process and code relevant information form patients clinical records into the Practice computer system, working strictly in accordance with the Practice Protocols. To undertake administrations tasks as detailed within the job description. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Please see the job description for further information. About us Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians. Date posted 07 November 2024 Pay scheme Other Salary £12.20 an hour £23,472.80 per annum Contract Permanent Working pattern Full-time Reference number A2111-24-0024 Job locations Kingston Crescent Surgery 92 Kingston Crescent Portsmouth PO2 8AL Job description Job responsibilities Sort and date stamp incoming patient related mail Process practice correspondence (paper, electronic, email) by scanning and attaching it to the patient record within a 48 / 72 hour timescale Identify relevant clinical information contained in patient correspondence Please see our comprehensive vacancy pack to the right, for the full job description. Job description Job responsibilities Sort and date stamp incoming patient related mail Process practice correspondence (paper, electronic, email) by scanning and attaching it to the patient record within a 48 / 72 hour timescale Identify relevant clinical information contained in patient correspondence Please see our comprehensive vacancy pack to the right, for the full job description. Person Specification Other Essential Polite and confident. Self-motivated. Flexibility to meet the needs of the team and the business. Committed professional development. Knowledge and Skills. Essential Conversant in IT software. Excellent written and verbal communication skills. Ability to follow procedures and work to deadlines. Well organised. Ability to handle situations of potential conflict. Problem solving. Able to perform under pressure. Excellent telephone manner. Desirable Knowledge of anatomy, physiology and medical terminology. Qualifications Essential Good standard of general education. Desirable NVQ in Business Administration or equivalent. Clinical Coding course attendance or qualification. Experience Essential Practical experience of working as a team or alone if required. Experience of using own initiative. Experience in patient and/or customer service. Desirable Experience of working within General Practice. Practical experience of SystmOne. Person Specification Other Essential Polite and confident. Self-motivated. Flexibility to meet the needs of the team and the business. Committed professional development. Knowledge and Skills. Essential Conversant in IT software. Excellent written and verbal communication skills. Ability to follow procedures and work to deadlines. Well organised. Ability to handle situations of potential conflict. Problem solving. Able to perform under pressure. Excellent telephone manner. Desirable Knowledge of anatomy, physiology and medical terminology. Qualifications Essential Good standard of general education. Desirable NVQ in Business Administration or equivalent. Clinical Coding course attendance or qualification. Experience Essential Practical experience of working as a team or alone if required. Experience of using own initiative. Experience in patient and/or customer service. Desirable Experience of working within General Practice. Practical experience of SystmOne. Employer details Employer name Portsdown Group Practice Address Kingston Crescent Surgery 92 Kingston Crescent Portsmouth PO2 8AL Employer's website https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)