Job summary An exciting opportunity has arisen within the Emergency Centre as a Capacity & Flow Manager. Working collaboratively with the Matrons, Consultants, operational managers and clinicians to deliver a seamless journey for patients moving through the Medicine and Emergency Department clinical pathways. We are looking to appoint a highly motivated and dynamic leader with extensive experience delivering in a patient flow role who is optimist and forward thinking to be able to work alone and escalate to the appropriate department or specialty across the organisation, ensuring the patient receives the right care in the right place at the right time. This role will be integral to the provision of safe, effective flow across the Centre, Division and Trust. The successful candidate will be proactive in seeking ways to develop the service and team and will engage with clinical and operational colleagues across all areas to achieve Centre, Divisional and Trust objectives. Main duties of the job Through developing effective links and relationships with relevant professional partners, the post holder will; - Act as their principal point of contact, to ensure that all flow arrangements are agreed and information flows effectively, providing as seamless a service as possible for patients and their families. - Assist staff to ensure best practice in planning safe and timely patient discharges in order to achieve best outcomes for patients and to optimise hospital bed utilisation and reduce length of stay. - Maximise the use of ED cubicles and Acute Medicine inpatient beds, enabling local and national NHS targets to be met using knowledge, skills, experience, influence, negotiation, and advanced communication skills to identify and resolve issues that could impact patient pathways. Ensure standardisation of processes and reporting across all discharge areas within Emergency. - Assess, monitor and report on discharge trends, patient length of stay, delayed transfers of care, utilisation of the discharge lounge, utilisation of virtual ward, criteria to admit and practice related issues within Acute Medicine - Ensure timely specialty review and onward transfer of patients from ED to the patient's selected specialty. Escalating any delays to the Women's & Children's and Surgery, Anaesthetics and Critical Care (SACC) Divisional leads. Inc Support Services About us Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together Date posted 21 January 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum/pro rata Contract Fixed term Duration 12 months Working pattern Full-time Reference number 223-CFE-973-A Job locations The Royal Shrewsbury Hospital Mytton Oak Road Shrewsbury SY3 8XQ Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled job description. Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled job description. Person Specification Education and Qualifications Essential Masters degree level education or equivalent professional qualification or experience Evidence of a commitment to continuous professional development Management experience Essential Evidence of effective people management Evidence of monitoring and participating in projects Specialist knowledge, skills and experience Essential Advanced IT skills and ability to manipulate data Knowledge of NHS business and financial systems and processes Comprehensive knowledge of current best practice and health policy requirements Ability to manage a range of staff groups to deliver objectives and targets Ability to monitor complex change projects Knowledge of quality improvement tools and methodology Person Specification Education and Qualifications Essential Masters degree level education or equivalent professional qualification or experience Evidence of a commitment to continuous professional development Management experience Essential Evidence of effective people management Evidence of monitoring and participating in projects Specialist knowledge, skills and experience Essential Advanced IT skills and ability to manipulate data Knowledge of NHS business and financial systems and processes Comprehensive knowledge of current best practice and health policy requirements Ability to manage a range of staff groups to deliver objectives and targets Ability to monitor complex change projects Knowledge of quality improvement tools and methodology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust Address The Royal Shrewsbury Hospital Mytton Oak Road Shrewsbury SY3 8XQ Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)