Network Systems Engineer’s work within a team of 12 covering a 24/7, 365 shift pattern within Arqiva’s Network Operations Centre (NOC). The NOC are responsible for the 1st line incident and system management of Arqiva’s internal MPLS and SHF networks, which are used to underpin the nations broadcast networks. We also support the delivery of video globally via our Nimbra network, and we work with national utility companies to provide the backbone for monitoring of the nation’s gas network Location: Emley Moor, Huddersfield The role is based on 12-hour shifts covering 24/7, 365 rota. Shifts are from 07.00 – 19:15, or 19:00 – 07:15 (day and night shift) based in the Network Operation Centre next to the iconic Emley Moor Tower in Huddersfield We offer • Up to £40K base salary • 20% shift allowance • Up to 10% pension contribution • Private Medical • 25 days annual leave • Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves • Good general IT skills, including the use of Microsoft applications • Excellent time management skills • Excellent prioritisation skills • Previous experience of dealing with internal or external customers • Highly recommended - Driving licence (full UK) The role • Work within a demanding 1st line operational network team, supporting the delivery of services for National Critical Infrastructure. • 1st line incident and system management of Arqiva’s internal MPLS and SHF networks that underpins the nations broadcast network for TV and Radio • 1st line incident and system management of Arqiva’s Gas Utility Network, where we provide the backbone for utility providers to monitor critical infrastructure across the UK • Prioritise the response to faults and service outages appropriately to ensure that strict customer Service Level Agreements are not breached as they may incur high financial penalties for the business • Maintain exceptional levels of incident management, ensuring all faults and service outages are accounted for in the incident management system, ensure all incidents have correct and accurate updates and are progressed through to resolution within agreed SLA’s • The role is likely to align to some / all of the following key service management processes: Incident Management, Change Management, Configuration Management, Problem Management, Knowledge Management, Major Incident Management, and Access Management to complement an End to End Service Management offering • Contribute to the continuous improvement of operating policies, processes and procedures • Engage with customers to build positive working relationships • Liaise with of 3rd party suppliers and contractors to ensure that their delivery and support meets Arqiva’s and our customers requirements