1. Be responsive to changes in the schedule and liaise with relevant team members.
2. Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained.
3. Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained.
4. Monitor and report capacity availability and recruitment need to the manager on a weekly basis.
5. Be part of the on-call rota
6. Work with the Care Coordinator to ensure new and existing care packages can be resourced and build and maintain excellent working relationships with staff and service users. To maintain a professional, positive, and courteous approach during all interactions with care staff and all other relevant stakeholders e.g., GP's, Social Workers, District Nurses, Clients families both face-to-face, via e-mail, text message, and telephone.
7. Ensure confidentiality is maintained and always respected as per GDPR.
8. Always adhere to company policies and procedures
9. Care Reviews with customers
10. Care plans for new customers
11. Updating care plans on the system
12. Adding tasks to the app
13. Adding medication to the app
14. Reading the care notes on the app on a weekly basis and actioning any concerns. (Auditing)
15. Ensuring in house customer files...