Tusker Desktop Support Engineer - Watford
Apply locations
Watford Croxley Green Business Park
Time Type: Full time
Posted On: Posted Yesterday
Time Left to Apply: End Date: November 26, 2024 (3 days left to apply)
Job Requisition ID: 123959
End Date: Monday 25 November 2024
Salary Range: £33,982 - £35,770
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Flexibility in when hours are worked
Job Description
Based onsite at Watford
* Job Title: Junior System Engineer
* Salary: £33,982
* Location(s): Watford
* Hours: Full-time
* Working Pattern: This is based 5 days at our Watford office.
About this Opportunity
As the Junior Systems Engineer, you will be part of a team focused on supporting and improving the Tusker IT environment. The Tusker IT environment can be divided into the following parts:
* Production web infrastructure
* Pre-production web infrastructure
* Office infrastructure
* Office desktop support
The focus of this role will be to support and enhance the office infrastructure and office desktop support. Tusker has had a blend of fully remote and hybrid (remote and office) working practices, and this is expected to continue going forward with escalation point, taking on higher-level tech issues, supporting new projects related to support, completing subject access requests.
What You’ll Need
* Carry out all Tusker procedures to ensure quality, compliance, and security. Track all work through the Tusker ticketing system and perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, services, and key processes.
* Desktop Support including building both Windows machines and Macs. Troubleshooting user issues, supporting MS Office products in the creation, management, and deletion of user accounts across all systems as required, this will involve using Active Directory and 3rd party systems, e.g. Salesforce and NetSuite. Setting up and administering DUO for 2-factor authentication. Printer support, resolving errors and issues onsite. Providing email support to users for both desktop and laptop builds including patching.
* Networking including setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office Wi-Fi.
* Telephony includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple).
* Office support includes the office backup routine and the office CCTV and entry system (fob and biometrics).
* Provide support as per requests from users, customers, and other staff.
* Recovery of systems and services from hardware or software failures/errors and ensure application of patches and upgrades on a periodic basis, and upgrade administrative tools and utilities. Supporting the physical office network, including switching.
And Any Experience of These Would Be Really Useful
* Previous desktop support or any IT relevant role.
* Experience with the following programmes is desirable: Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, Office 365.
About Working for Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We Also Offer a Wide-Ranging Benefits Package, Which Includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 24 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d Love to Hear From You.
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