Job Title
Field Service Engineer - Medical Devices
We are a leading provider of high-quality medical devices, renowned for our extensive portfolio and commitment to delivering exceptional solutions.
Our focus on innovation, customer satisfaction, and expert talent has solidified our position as a prominent player in the medical equipment industry.
Job Summary
This role involves providing technical support and maintenance services to customers, ensuring seamless interactions and resolving complex issues efficiently.
* Develop and implement effective maintenance schedules and proactive strategies to guarantee optimal customer experience.
* Collaborate with the Service Manager to identify opportunities for upgrades and new product awareness.
* Diagnose and troubleshoot errors, communicating solutions effectively through detailed reports and photos.
* Instruct customers on system operation and maintenance procedures.
* Serve as a liaison between customers and internal teams on administrative and technical matters.
Key Responsibilities:
* Manage scheduled maintenance and proactive scheduling to ensure efficient and memorable customer interactions.
* Develop solutions for critical issues and creatively resolve complex problems.
* Work collaboratively with the Service Manager to identify opportunities for upgrades, new purchases, and additional customer training.
* Accurately identify error codes, recurring problems, and unique troubleshooting solutions.
* Communicate issues effectively through detailed emails and photos.
* Instruct customers on the operation and maintenance of systems.
* Serve as a liaison between customers and in-house teams on administrative and technical matters.
* Document all service activities in accordance with regulatory standards.
* Promote service contract revenue and new product awareness.
Candidate Requirements:
* A proven track record as a field service engineer or technical support engineer.
* Relevant engineering qualifications, such as an HND in Electronic Engineering.
* Skilled in fault-finding and delivering first-time fix solutions.
* Strong customer-facing abilities, along with a positive approach and the capacity to work autonomously.
* Excellent at building and sustaining customer relationships.
* Ability to manage your territory effectively and travel occasionally for training and conferences.
* Must possess a UK Driving Licence with no more than 6 points.
Estimated Salary: £45,000 - £60,000 per annum