Would you like to join our friendly and patient centred team? Would you like to work as part of our fantastic Front Line Health Team? You will be required to talk with patients, both face to face and on the telephone, book appointments using the computer system and deal with patient queries. You will also be required to undertake other administrative tasks.
The ideal candidate must have excellent communication skills, be flexible, self-motivated, enthusiastic and cheerful but above all, must be a team player. Previous experience would be preferred, but not essential as full training will be given.
If you are interested in this excellent opportunity we would very much like to hear from you and welcome you for an informal visit.
Shifts Available
1. Monday - 14:30-19:00 (4.5 hours)
2. Tuesday - 15:30-18:30 (3 hours)
3. Wednesday - 08:30-14:30 (6 hours)
4. Thursday - 08:30-12:30 (4 hours)
5. Friday - 14:30-19:00 (4.5 hours)
Main Duties of the Job
1. Provide a welcoming and efficient front desk and telephone answering service to all patients and visitors.
2. Provide efficient administrative support to the GPs, non-medical staff, and Nursing staff.
3. Deal with patient requests sensitively and maintain confidentiality at all times.
4. Meet and greet patients, members of the public and visitors in a friendly and courteous manner.
5. Direct patients to the appropriate professionals.
6. Deal with telephone calls promptly and appropriately.
7. Make appointments for patients, Doctors, Nurses, and other members of the Primary Health Care Team using the Practice's EMIS system.
8. Record home visit requests and bring to the attention of the on-call GP for triage.
9. Re-arrange appointments when required.
10. Welcome and hand out information about the practice to new patients wanting to register.
11. Register temporary patients' details onto the computer.
12. Respond to all queries and requests for assistance from patients and other visitors.
13. Receive complaints and ensure they are dealt with in line with Practice procedure.
14. Inform patients if the doctors are running late or dealing with an emergency.
15. Advise patients of relevant charges for private services, accept payment, and issue receipts.
16. Ensure front desk, back office, and waiting room is kept neat and tidy.
17. Prepare reception for the start and end of the day.
18. Communicate messages to relieving Front Desk Clinical Care Co-ordinator at handover.
19. Relay test results to patients when checked by GP and advise further action.
20. Chaperone for GPs when asked.
21. Liaise with hospital and ambulance staff and other outside members of the NHS.
22. Ensure sufficient levels of forms, sick notes, etc., and alert the administration team when stocks are low.
23. Comply with all in-house and statutory health and safety procedures.
Person Specification
Qualifications
* GCSE grade in English and Maths.
Experience
* Experience of working within a team.
* Experience of customer service.
* Experience of working in a GP Practice.
* Competent level of computer literacy.
Other Skills
* Attention to detail and accuracy.
* Self-motivated and enthusiastic approach.
* Flexibility in order to provide cover.
* Behave in a professional and courteous manner.
* Understand and adhere to confidentiality.
* Ability to organise and prioritise workload.
* Ability to use own judgement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr