Job Description
Alliances Front Office Coordinator
Location: Newcastle, NE12 8BU
Salary: Starting at national living wage (£22,308), can achieve £27,000 - £30,000 with on track earnings
Working Hours: 37.5 hours per week
Shift Patterns: 7.5 hr shifts between 9am to 5:30pm, Monday to Friday
Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays.
Verisure Services are looking for an Alliances Front Office Coordinator to join our Newcastle team in Quorum Business Park.
About Verisure: Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Job Responsibilities:
1. Provide excellent customer service within the Alliances team.
2. Communicate with customers over the phone.
3. Establish and build rapport to develop great customer service.
4. Dial customers to arrange their installation appointment (outbound campaign).
5. Answer customer queries.
6. Update information in customer records.
7. Effectively deal with Alliances customer questions and queries.
8. Coordinate with other Verisure departments regarding Alliance customers (e.g., Backoffice team or Customer Services team).
Skills & Experience:
1. Previous call centre, customer service, or sales experience in a B2C environment.
2. Self-confident, customer-focused, and results-oriented.
3. Excellent written communication skills with a problem-solving attitude.
4. Strong computer and MS Office skills.
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
1. Enjoy your birthday off as a special treat.
2. Satisfy your cravings at our onsite coffee shop and canteen.
3. Stay active with discounted gym and health club memberships.
4. Access private healthcare and MediCash cash plan.
5. Unlock a world of freebies and discounts with PerkBox.
6. Earn rewards through our employee referral program.
7. Enhanced maternity and paternity scheme.
8. Enjoy discounts on our alarm systems.
9. Contribute to a greener lifestyle with the Cycle to Work Scheme.
Career Opportunities: A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Diversity & Inclusion: Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process; we are happy to help.
Ready to join our team? Apply today and we’ll get in touch!
Note: All employees must complete a DBS check, provided by Verisure to all successful candidates.
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