About Us
We Care Bespoke Ltd is one of the leading children and young people’s outreach support providers in the North East. Our Outreach caters to children and young people with a variety of needs, including disabilities, special educational needs, child and adolescent mental health needs, and behavioural needs.
About the Role
We are seeking to recruit a new Coordinator to join our team in Chester le Street. The hours will be Monday to Friday 9-5.
The successful candidate will be responsible for organising and coordinating a team of outreach workers ensuring that our customer care and support is covered appropriately and safely and to the highest possible standard.
Duties will include:
* Compiling rotas for outreach workers
* Assigning outreach workers to children and young people, whilst working within requirements, skills and compliance
* Understanding, organising and recording the availability of all new Outreach workers
* Working closely and communicating with other members of the team, professional bodies and family members to ensure the highest quality of care
* Managing customer visits and arranging reviews and quality checks
* Accepting, allocating and processing referrals for new outreach packages
* Accepting and processing changes and amendments to existing outreach packages
* Recruiting and interviewing new outreach staff
* On call on a rota basis
About You
As a children's community coordinator, you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer-focused candidate that has the ability to multitask, prioritise, organise and work well under tight deadlines and pressure.
The suitable candidate will ideally have social care sector experience. With experience of working in a fast-paced, high-volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.
Essential Qualities:
* Strong I.T. skills
* Excellent communication and customer service skills
* Experience of managing a busy workload
* Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner
* Ability to prioritise tasks
* Ability to remain calm under pressure
Desirable:
* Social Care sector experience
* NVQ Level 3 in social care or equivalent
Please Note: As part of the role, you will be required to work one week in 4/5 as part of the On-Call team for which you will be paid £225 per week.
Company Benefits:
* Excellent rates of pay starting at £24k – 26k + mileage allowance
* Pension
* Company private health care
* 25 days + Bank holidays and additional holidays after 3 years’ service
* Yearly pay rise (performance related)
* Bonus Scheme
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Benefits:
* Casual dress
* Company pension
* Discounted or free food
* Free parking
* On-site parking
* Private medical insurance
Schedule:
* Monday to Friday
Ability to Commute/Relocate:
* Chester le Street: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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