Summary
We are looking for a Sales Office Administrator to support with a range of duties including providing quotations, processing orders and chasing quotes. This is a great opportunity and this position could lead to a permanent position for the right person.
Annual wage
£12,480 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00-17:00. 30 minute lunch break.
37 hours 30 minutes a week
Possible start date
Monday 10 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Providing quotations
* Processing orders
* Chasing quotes
* Filling
* Printing jobs e.g. printing manuals, booklets etc.
* General Housekeeping – personal workspace, office areas, communal areas
* The successful candidate will be confident in communicating with colleagues and customers, both face to face and electronically
Where you’ll work
UNIT 25, RALEIGH HALL INDUSTRIAL ESTATE
ECCLESHALL
STAFFORD
ST21 6JL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NEWCASTLE AND STAFFORD COLLEGES GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner - Level 2
* 20% off the job training
Requirements
Desirable qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Team working
* Initiative