Salary: 29,350.45 - 29,350.45 GBP per year Requirements:
* We are looking for candidates with excellent knowledge of Windows 10/11 and the ability to audit PCs and install software on replacements. Strong troubleshooting skills are essential, along with the ability to work unsupervised and maintain a good manner with customers, particularly GP Practice managers. Candidates must also have their own vehicle with appropriate insurance. Additionally, experience in desktop/network support/installation and relevant security clearance (AccessNI) will be preferred.
Responsibilities:
* As a Desktop Support Engineer, you will be the first point of contact for our customers, providing 1st line diagnosis and resolution of their issues. You will maintain a high level of first-time fix rates by logging incidents and service requests from customers received via telephone, email, and the customer portal, processing them accordingly. Your role will involve providing excellent customer service and ensuring that end users receive value in every interaction. You will escalate tickets to resolver groups when necessary and keep customers updated on the progress of their tickets. Additionally, you will prioritize and manage your workload and tasks in alignment with our contractual Service Level Agreements and adhere to company policies, procedures, and standards. Keeping up to date with current appropriate technologies used by our customers and sharing any knowledge gained is also part of your responsibilities.
Technologies:
* Support
* Network
* Security
* Windows
More:
We are thrilled to be partnering with a local IT support organization and are offering a temporary position for a Desktop Support Engineer based in Belfast. In this role, you will be part of an IT support team and be responsible for the installation and support of IT equipment for a large private sector organization. You will report directly to the IT Manager while contributing to our mission of delivering exceptional IT support services. The hourly rate for this position is £15 per hour.