FPSG have an exciting permanent opportunity for an Engineer to become part of a highly regarded 24/7 Support Service team at our Client's site in Central Scotland. This is your chance to become a key member of the shift Team in providing advanced, out of hours technical expertise, working with Solaris/AIX Servers round the clock, ensuring full availability through providing the highest level of support possible. We are keen to hear from Engineers with experience in optimising processes for improved efficiency, increasing customer satisfaction, whilst enhancing your own skills and those of the colleagues you will work closely with you're your shifts will see you and the other Engineers being responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience. Strong Team working mentality is crucial, as all members of the Team work together to maintain Service Level Agreements and deliver against customer KPIs. This position will be based in Central Scotland and the shift pattern can be discussed at application stage to ensure this can balance well for all parties, as the Team provide full coverage on a crucial 24hr per day operation.
What does the role involve?
Delivering unparalleled customer service and being a reliable go-to for the organisation outside of core business hours. Your Team will be covering the emergency support hours, 24 hours per day, 7 days a week.
Providing remediation ...