What you do
* Maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management.
* Responsible for the day to day client relationship.
* Responsible for the onboarding of new clients and/or new programs for existing clients.
* Responsible for the implementation and the completion of SLAs (compliance with global SLA, if any).
* Establish best relationships and engage with clients to support agreed sales and maintenance strategy.
* Support Account Director in building sales strategy and identifying possible target clients (prospects).
* Participate in the retention strategy and support cross-selling/up-selling initiatives.
* Document internal CRM (Salesforce.com) on a daily basis for assigned clients.
What you bring
* Support tender management team for prospect(s).
* Support network insurers for local tenders by coordinating with HQ, leveraging global relationships, etc.
* Ensure feedback from RfP’s in coordination with other AGB teams.
* Ensure sales processes are in place and followed.
* Build and maintain excellent relationships with client’s brokers.
* Build and maintain excellent relationships with Network Insurers.
* Provide support for Network Searches.
* Report issues and/or improvements and suggest solutions to account management leader.
* Manage the operational, day-to-day relationship with corporate clients.
* Focus on retention and consolidation of existing business and acquisition of new business for existing clients.
* Coordinate day-to-day service delivery to existing corporate clients, e.g.:
o Timely delivery on quote requests within the network.
o Support with the preparation of client review meetings.
o Pre-qualification of requests from clients and prospects.
o Execution on client/prospect strategy.
o Support network insurers with local tenders for existing corporate clients.
What you offer
* Manage the full client relationship: operational and strategic.
* Define the Sales strategy for the nominated client.
* Set cross-selling and upselling objectives for assigned client portfolio.
* Execute operationally the cross-selling and upselling.
* Review and analyze the client relationship on a regular basis.
* Inform the Account Director regularly about any developments and ask for guidance.
* Integrate annual planning of nominated client into the Account Director's annual planning.
* Senior Account Manager can be asked to support or supervise the work of Account Manager on demand.
Job Details
Job Level: Professional
Location: Croydon, ENG, GB, CR9 6HD
Area of Expertise: Sales & Distribution
Unit: Allianz Partners
Employing Entity: AWP Assistance UK Ltd
Job Type: Full-Time
Remote Job: Hybrid working
Employment Type: Permanent
ID: 58360
Position Cluster: Non-Executive
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Great to have you on board. Let's care for tomorrow.
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