Role: Operations Manager - Aviation Salary: Salary TBC, but to include company car/allowance and up to £3,600 bonus per annum Job Status: Permanent/Full-Time Location: Bedfordshire Vacancy Reference: VR/05302 Role Description: We are excited to be networking for an Operations Manager for our client in the FM and Aviation sector, based in Bedfordshire. Our client is a forward-thinking, successful business committed to providing the best service to its clients around the UK and overseas. As Operations Manager, you will be managing a contract on-site with 85 full-time staff including Supervisors, Shift Managers and a Deputy. The ideal Operations Manager will have proven experience in an Aviation or Cleaning background. This is a fantastic opportunity to join a Team where no two days are the same, while working for a company who truly values client relationships and one who is dedicated to providing the highest standards. Responsibilities: Manage operations for staff for client - responsible for evaluating, motivating and monitoring their performance Manage budgets as per contract Manage staff relations, including schedules, disciplinary/grievance (in coordination with Senior People and Practices Manager) and any other issues regarding staff Ensure and organise the suitable staffing levels Manage customer/client relations to ensure ultimate customer satisfaction Ensure company quality standards are met through regular audits and inspections Effectively recruit staff and attend subsequent interviews adhering to the company recruitment procedure and process Ensure staff documentation is up-to-date and current as per company standards Comply with current Health & Safety Regulations and Policies including lawful Insurance provisions Manage and liaise stock control of consumables, machinery, etc. Initiate and develop positive solutions to any challenges Adopt a hands on approach where required, therefore leading by example Create a constructive team environment through daily two-way communication and motivation Responsible for all staff and customer relations for the contract, including complaints or issues that may arise Input and ensure the accuracy of wages for all employees in your area, including the managing and scheduling of holiday entitlement Monitor service delivery to ensure compliance with agreed performance standards Ensure audit requirements (both internal and external/client) are met as per contract and ensure these requirements as per Head of Department and Managing Directors instructions/directions are met Attend regular management meetings with the client and report/update on appropriate activities during the preceding week and action plans for the current week, including a weekly management report Ensure that all staff and shifts are being monitored, including visiting all locations and shifts on a regular/monthly basis; this includes morning, day, afternoon and night shifts. This also includes any outlying areas or locations which the company is responsible in providing cleaning services Attend training course where and when necessary Operational Digitalisation: Implement and optimise existing digital tools to enhance operational efficiency Data-Driven Decision Making: Utilise analytics and dashboard tools to monitor KPIs, track service quality and drive continuous improvement in operations Sustainability in Operations: Promote eco-friendly practices such as energy-efficient equipment usage, reduction of single-use materials and digital documentation to minimise environmental impact Technology Training & Adoption: Provide training to staff on the use of digital systems, ensuring effective adoption and maximising the benefits of technology-driven operations Innovation and Future Planning: Explore emerging digital solutions and sustainable initiatives to keep the company at the forefront of industry best practices and environmental responsibility Requirements: Experience in managing people and staff Excellent literacy and writing skills Thorough knowledge and competence with all Microsoft Office Functions (Excel, Power Point, Word, Teams, etc.) Excellent understanding of cleaning processes and systems Can demonstrate an ability to communicate with clients both through appropriate face-to-face relations but also via textual communications Skilled in dealing with client and general public complaints The ideal candidate would be prompt, reliable, and demonstrate leadership skills Able to manage and control budgets Understand importance of meeting KPI to a required standard Self motivated and able to motivate others within a team