Midlands and Lancashire Commissioning Support Unit
MLCSU has an exciting opportunity to join our established IT service as a Servers Specialist. We are looking for a dedicated specialist with extensive knowledge of IT Server infrastructure.
Midlands and Lancashire Commissioning Support Unit recognizes the value serving personnel, reservists, veterans, and military families bring to our business and encourages people from the armed forces community to apply for our vacancies.
You will need to have the ability to work autonomously and as part of a team in a very dynamic environment, coupled with a commitment to providing efficient and effective service. Knowledge of working within the NHS and its systems would be beneficial but not essential.
As a successful applicant, you will have operational experience of working in an ITIL-based IT operations environment, essentially within an IT infrastructure setting.
ML is committed to our process of redeployment at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy, and we reserve the right to close, delay, or remove adverts while this process is completed. If you experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Main duties of the job
This post will be responsible for ensuring that wintel, storage, and virtualisation systems are maintained to the required standards. The post will also be responsible for ensuring that all issues and incidents are resolved within the agreed Service Level Agreements with our clients and that a high level of client satisfaction is maintained. Key to this post will be an extensive knowledge of Microsoft, NetApp, and VMWare technologies and protocols, including but not limited to AD, storage, backup, security, and virtualisation. The post holder will be required to stay up to date on emerging technologies to assess how these could benefit the organisation and its clients. The post will also provide third-line support in the resolution of highly complex technical issues and will support other support activities and management of projects to meet the local needs of the CSU and its clients.
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference for our customers, patients, and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs), and other public bodies across the country, our NHS values underpin everything we do.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible and agile working arrangements, pension scheme, and generous annual leave allowance.
With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. As a member of NHS staff, you will receive plenty of discounts too.
Job responsibilities
1. To deliver server support in accordance with the organisation's policies and procedures.
2. Escalate and effectively manage server-related issues to any 3rd party network support providers.
3. Maintain key wintel, storage, and virtual systems to ensure business as usual.
4. Assist in the delivery of service provision in accordance with the service level agreements.
5. Document, develop, and maintain the network and voice systems policies and procedures in accordance with ITIL standards.
6. Be the responsible delivery lead of technical related projects in line with CSU or Client requirements as directed by an Infrastructure Manager.
7. Identify key risks and escalate them in accordance with the organisation's procedures as appropriate.
8. Assist with the planning and delivery of the local IT Business Continuity Plan (BCP) as part of the organisation's overall BCP, including the IT Systems Disaster Recovery Plan.
9. Work in conjunction with other operational managers and specialists to support key projects and service deliverables.
10. Determine the training needs of the server team and design a training plan to meet these.
11. Demonstrate Professional Leadership.
12. Keep up to date with emerging technologies and best practices and share knowledge with professional colleagues as appropriate.
13. Support the implementation of wintel, storage, and virtualisation-based technologies.
14. Identify and advise on service improvements on a continuous basis.
15. Provide technical leadership for the resolution of Service Desk jobs relating to wintel, storage, and virtualisation support problems.
16. Establish and maintain relationships with service managers, clinicians, suppliers, and appropriate NHS leads.
17. Communicate complex information regarding systems to a wide variety of users and other department members.
18. Ensure that all tasks and procedures are fully documented, accessible by others as required, and that cross-cover procedures are maintained so that all tasks can be completed in the absence of the post holder, whether planned or unplanned.
19. Assist IT Users in making more effective use of the network-based systems and resources.
20. Assist in the development of IT technical bids for new systems and services. Offer guidance on any proposals by using the post holder's knowledge and experience of complex IT systems.
21. Manage the successful implementation of new or modified architecture elements within approved IT development projects to meet project timescale and budgetary targets.
22. Provide training to other members of the department on any specialist systems that are in use to ensure the system is used in the correct manner.
23. Review the wintel, storage, and virtualisation systems that are in use throughout the organisation to ensure that they are configured correctly to meet the needs of the end users. Provide recommendations for any changes that need to be made.
24. Design and execute test plans, to verify correct operation of completed system implementations.
25. Carry out regular reviews on the department's processes and procedures, particularly the business continuity plans, and work with senior managers to test and redesign as appropriate.
26. Produce test specifications as required for testers to follow, carry out fault diagnosis relating to extremely complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.
27. Participate in the on-call rota.
Person Specification
Qualifications
Experience
* NHS IT, Server OS Support, Server & Storage Install & Troubleshooting, AD GPO management, Intune, Cloud & Backup technologies, SCCM, Virtualisation Technologies
Soft Skills
* Written communication, Documentation, Problem-solving, Analytical, Time management, Teamwork skills, Resource planning, Knowledge Transfer, Proactive
* Server & Storage hardware, Network Switches, Routers, Firewalls, Load Balancers, VPN Technologies, Backup Devices, AWS, Azure
Computing
* Endpoints, Operating systems, Group policy, Software Deployments, Cyber Security, Intune, MS Office, Monitoring Technologies, N365
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Midlands and Lancashire Commissioning Support Unit
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