Ian Williams started life as a Painting Contractor in 1946 and are proud to have grown significantly, and organically, to continue to deliver this valued service 8 decades on throughout multiple locations across the UK. Specifically, our Maidstone painting business seeks a dedicated and supportive Operations and Commercial Manager who embodies our core values and possesses the ability to foster talent, guiding your team towards success, to really make a difference. This pivotal role will be instrumental in driving the growth and excellence of our property services business in Maidstone. This opportunity would suit an individual with a proven track record in commercial and operational expertise, this will ideally be obtained from within the construction/maintenance industry. But, just as importantly this person will balance their drive and resilience to succeed with empathy and a history of building and developing a successful and motivated team. This means investing in and nurturing your people, focusing on its core existing relationships and contracts, whilst also spotting opportunities for strategic growth. As a Leader, this business will offer you the chance to impart real value, opening up a promising future full of prospects and development. At Ian Williams, we truly value our employees and offer an exceptional benefits package: Be part of a company profit share scheme (12% secured last year) An outstanding private mileage scheme Let us help you prepare for your future with an employer pension contribution of up to 10% Annual leave, with the opportunity to buy up to 5 days or sell up to 3 days per year Private medical insurance, permanent health insurance and life insurance Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. The Operations and Commercial Manager role will involve: Developing and nurturing your team is critical to the success of this business, identifying talent to nurture and drawing on individuals’ skills and abilities that will benefit your business and elevate their opportunities. You will enjoy applying your interpersonal skills to secure key client relationships and lead by example to deliver a high-quality service to secure extended business as well as new business. As a leader of the unit, you take responsibility for the business units budget and P&L, working with your commercial team. You will lead and work with your operational team (contract managers, supervisors and trade persons) to drive high levels of productivity and ensure that work is delivered on time, to a high quality. Awareness and accountability for the targets and expectations on each contract your business is responsible for. You will ensure your business is always delivering on performance, safety and quality. You will lead the commercials with financial reporting processes and procedures for monthly and Quarterly reviews, collaborating with the General Manager. What will you bring as Operations and Commercial Manager? Significant leadership experience in a similar role. However, we are open to considering other transferrable backgrounds from the construction/ maintenance/ housing sector or from within other related service driven business’ that work to KPIs and deliverables, with customer satisfaction at the heart of what you do. Demonstrable experience of being passionate about your people. You will be engaging, empowering and seek ways to develop your team, bringing them on your journey with you to success Experience in contributing to business/operational plans and profit and loss reporting of budgets up to £6 million Experience of developing exceptional client relationships through understanding of contract expectations, including KPIs and SLAs, delivering to a consistent high level, and managing any disputes effectively Additional benefits: Annual pay reviews Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different. We are delighted to have strong relationships with our preferred agencies; therefore, we politely request no agencies engage with us regarding this position.