Mid and South Essex NHS Foundation Trust
Here is an exciting opportunity to join our Anticoagulation (Hematology) team as a Patient Pathway Co-ordinator in Anticoagulation.
Clinical haematology is a collaborative and inclusive team based at Basildon Hospital. Our ambition is to deliver an excellent service to improve the health and wellbeing of our patients. We are looking for an enthusiastic person to join our happy team.
If you are interested in the role and believe you hold the qualities we require, then apply today!
Main duties of the job
1. Work within a specific clinical area to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
2. Provide administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries, including cancellation and reinstating of clinics in line with planned and unplanned leave.
3. Provide cross cover for reception service to all visitors to Anticoagulation at Orsett hospital to ensure a consistent and effective administration service is maintained at all times.
4. Support the clinical team, Operational Manager and other Divisional managers in ensuring the speciality can deliver safe and effective services while ensuring compliance with contractual access targets e.g. the 18 weeks Referral To Treatment target.
5. Provide cross-cover for other Patient Pathway Co-ordinators to ensure a consistent and effective administration service is maintained at all times.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job responsibilities
For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include:
1. Demonstrate high levels of customer care and be confident and empathetic on the telephone to patients as many will be hard of hearing.
2. Courteously and efficiently receive telephone enquiries from patients, carers and external agencies in relation to hospital appointments and general enquiries, ensuring that accurate records are maintained and appropriate action is taken in a timely manner.
3. Deal with patient requests and concerns promptly and courteously, escalating concerns to the Anticoagulation nurses or specialist consultants.
4. Maintain patient records on EPR, EMR, DAWN and SystmOne. All training will be given.
5. Relay messages accurately from the nurses and on DAWN system to patients. Ensure pathways are validated throughout the patient journey and resolve/escalate concerns within the pathways accordingly e.g. risks to access targets etc.
6. Advise patients of INR results and inform of dosing instructions as set on INR Star.
Person Specification
Qualifications
* Good standard of education
* NVQ 4 or equivalent experience
Skills
* Typing qualification or equivalent experience with an excellent standard of typing
* Knowledge and use of hospital-based IT programmes
Experience
* Previous experience of medical secretarial duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £26,530 to £29,114 a year (Per Annum, Pro Rata for Part Time)
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