We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Job Description
The Application Support team is a 2nd-line response team fully supported to address core application issues that may arise for our 4000+ PA colleagues. The Application Support Analyst role focuses on support, maintenance, and delivery across a wide range of applications such as SharePoint Online, O365, Dynamics 365, Peoplesoft Financials, Concur, and Power BI. This role involves providing resolution to support calls logged with our service desk and ensuring all support tickets are managed against SLA.
This is a customer-facing role requiring excellent verbal and written communication skills with the ability to speak to users of varying technical levels. We strive to review and improve how to get the best out of these technologies. This will ensure that this role stays current and in demand. Being based in the Cambridge office, we predominantly support our users by phone, email, and in-person, delivering excellent customer service.
The Application Support team provides a great platform to expand your experience and skills needed for support. On-the-job training and access to our training platforms will help understanding while further developing your career at PA.
Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.
Qualifications
Good problem-solving skills with attention to detail.
Understanding and experience in any of the following software:
1. SQL
2. Excel
3. Power Automate
4. Power Apps
5. Other Power Platform suites
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
Additional Information
The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specializing in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security, and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar, delivering end-to-end support for our users and includes the Global Service Desk, 2nd line, Mac and Application Support teams, Operations, and Software Compliance team.
Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people, growth opportunities, and purpose-led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.
We are dedicated to supporting the physical, emotional, social, and financial well-being of our people. Check out some of our extensive benefits:
* Health and lifestyle perks accompanying private healthcare for you and your family
* 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
* Generous company pension scheme
* Opportunity to get involved with community and charity-based initiatives
* Annual performance-based bonus
* PA share ownership
* Tax efficient benefits (cycle to work, give as you earn)
We recruit, retain, reward, and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
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