Customer Service Team Leader - Chandlers Ford - £32,000 - Fully on site Monday to Friday
Our client is looking for a Customer Service Team Leader who can drive service excellence and support commercial growth within a company that provides life-changing products on an international scale.
This role blends team leadership, cross-functional collaboration, and hands-on operational oversight. It's ideal for a detail-oriented, proactive individual who thrives in a purpose-led environment and is committed to driving continuous improvement. Given the highly personal and sensitive nature of the products, this position is best suited to someone who values empathy and connection over volume-driven service.
Customer Service Team Leader duties include:
Lead and develop a small Customer Service team to perform all duties to the highest standard
Develop the Customer Service team to be outbound focused where appropriate, whilst maintaining their inbound CS responsibilities
Provide support to the sales team, and assess future needs and data integrity, and make recommendations
Administrate and update Navision input (customer/product-related)
Support in customer service team in pricing & contractual enquiries
Manage the upload of tender and pricing agreements
Management of Sickness and Holidays, rotas, return to work interviews, and conduct yearly appraisals
Oversee all processing of orders B2B and B2C and daily reconciliation.
Daily, weekly, monthly reports ( sal...