Role: Claims Handler
Location: Greater Manchester (within a commutable distance)
Work Pattern: Full time - hybrid working (2 days per week in office)
Permanent
The role:
As the Claims Handler, you will be responsible for handling technical and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber. You will be working to deliver market leading customer service to HSB’s customers and internal and external stakeholders. You will ensure that claims are handled proactively, competently and in line with HSB’s service level agreements.
Key Responsibilities:
1. Claims handling from FNOL to settlement, to drive increased levels of customer service and productivity.
2. Review the more complex and technical losses within the HSB product offering.
3. Work on litigation, mediation and all legal matter where required.
4. Support the Claims Leadership Team in maintaining a culture of high performance within the claims team.
5. Investigate, establish liability, negotiate settlement and identify potential recovery opportunities and fraud identification within departmental service standards and within authority levels.
6. Support members of the claims handling team with referrals.
7. Managing relationships and expectations internally and with client companies, brokers, intermediaries, direct insured’s and third parties, including face to face to deliver excellence through the lifecycle of the claim.
8. Ensure all regulatory requirements and governance are met through the process.
9. Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc.
10. Deliver technical expertise to help enhance our reputation as leading technical experts, to enhance our reputation within the Construction/Engineering sector.
Key Skills & Experience:
11. Understanding of the UK insurance market
12. Ability to meet tight deadlines and manage busy workloads
13. Previous experience of the Engineering & Construction market (desirable)
14. Litigation / Legal experience (desirable)
15. Claims handling experience (essential)
16. Customer Relationship Management
Qualifications:
17. Progression towards CII qualifications
18. CIP (desirable)
Benefits
A snapshot of some of our benefits:
19. Agile/Hybrid working
20. Private Healthcare (Aviva)
21. Aviva Digital GP
22. Employer Pension contribution of 13%
23. Annual bonus
24. Professional qualification support
25. 25 days annual leave (plus bank holidays)
26. x2 wellbeing days per year