Senior Consultant in Customer Engagement & Journey
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Job Description and Responsibilities
As a consulting agency with a creative positioning and growth, Catalyst is looking for its future Senior Consultant in Customer Engagement & Journey to support it in its development in France. You will report to one of our Managers from Paris office.
Missions
* Support our clients in the transformation of their Client Operations:
* Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.)
* Definition and optimization of omnichannel customer journeys
* Selfcarization of their relational devices
* Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions
* Define outsourcing strategy
* Improve operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)
* Redesign / optimization of commercial acquisition systems
* Implement Voice of the Customer program
* Contribute to our business development actions
* Participate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.)
* Participate in the internal transformation projects of the Webhelp group and in the commercial development of the group's client accounts
Your profile
* Graduate of a Bac +5 from a major business and/or engineering school with at ~2+ years of experience in a management/strategy consulting firm, a Global System Integrator, and/or in Big 4 firms.
* Ideally experience in one of the following industries: customer experience topics (strategy/operations), retail and/or Travel industry, CX tech projects
* Appetite for customer experience issues
* Analytical skills
* Business sense assuming the ability to develop storytelling and insights
* English & French required
* Work thoughtfulness
* Curiosity encouraging to understand beyond the obvious or assertions
More to know :
* The head office is in the 17th arrondissement of Paris, most of our missions are carried out from our premises.
* Access to a gym, restaurant ticket card
* Telework agreement 2 days a week
Location: FRA Paris - 3 rue d'Heliopolis
Language Requirements:
Time Type:
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