Food & Beverage Supervisor - King Street Townhouse Hotel
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
About THG Experience:
THG Experience is home to our portfolio of prestige event locations and luxury properties, including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel, and 100 King Street. We create exceptional experiences, services, and content to ensure our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
About the role:
King Street Townhouse Hotel is seeking a dynamic Food & Beverage Supervisor to lead our food and beverage team and ensure smooth operations, providing the highest level of service standards to all guests.
Responsibilities:
* Lead by example and deliver on the departmental standard during AM shifts.
* Provide consistent support to shift managers to ensure team alignment with company standards.
* Supervise and schedule the Food and Beverage team.
* Be visible and approachable at all times for staff and guests.
* Coach and mentor team members, assist with training and new starter inductions.
* Attend operations meetings and weekly team meetings.
* Offer support to the Food and Beverage Manager.
* Maintain extensive knowledge of wine, cocktails, and seasonal menus.
* Ensure service standards are met and maintained.
* Anticipate customers' needs and achieve service objectives.
* Take and communicate food and beverage orders promptly and accurately.
* Ensure exceptional service delivery, handle guest complaints efficiently, and ensure guest satisfaction.
Requirements:
* Leadership experience of at least 1 year or equivalent.
* Previous and proven experience within Food and Beverage operations.
* 5* Luxury Hotel or high-level serving experience preferred.
* Passionate about the hospitality industry and committed to delivering a great guest experience.
* Available to work different shift patterns including evenings and weekends if required.
* Ability to understand each seasonal menu and train the team effectively.
* Exceptional attention to detail and ability to think outside the box.
* Highly organized with the ability to prioritize workload effectively.
* Strong communication skills and ability to lead and motivate a team.
* Confident in customer interactions and managing guest expectations.
* Excellent knowledge of wines; WSET qualification is desirable.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Please note: Due to the high volume of applications, it may take time to review and consider them all. We endeavor to respond to every application within 14 days. If you haven't heard from us within that timeframe or have specific questions about this or other applications at THG, please contact our Talent team.
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