Job summary
Are you an Administrator looking for a new, exciting roleit a new Team Administrator to provide a highly valued service to the Adult Mental Health Team.
The AMHT team is dedicated to supporting Doctors and other medical staff who provide support to Adults of working age experiencing Mental Health issues. This role can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism. We rely upon robust administrative support to run a safe, excellent, and caring service to our patients.
Main duties of the job
We are looking for someone who has a good standard of administrative and IT skills, organisational skills and the ability to manage competing priorities within a challenging and demanding environment.
We need you to have excellent verbal and written communication, interpersonal skills and work effectively as part of a team, whilst also have the ability to work independently with a good understanding of information security and confidentiality.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
1. Excellent opportunities for career progression
2. Individual and Trust wide learning and development
3. 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
4. NHS Discount
5. Pension scheme
6. Lease car scheme
7. Employee Assistance Programme
8. Mental Health First Aiders
9. Staff accommodation (waiting lists may apply)
10. Staff networking and support groups
Job description
Job responsibilities
This is a varied role and you will play a vital role within the team, being first point of contact for our patients and providing administrative support for the clinicians across the team. You key responsibilities will include:
To work autonomously, making independent decisions and organising ownworkflow.
To deal with face-to-face enquiries and telephone calls/emails from patients, relatives, staff, and other professionals, promptly and sensitively, making autonomous decisions to signpost to appropriate clinician or alternative service, ensuring messages are dealt with or passed on quickly andefficiently.
To work closely with team members, providing a flexible service and being willing to assist staff with a variety of development work as and whenrequired.
Please see attached JD/PS for full duties.
Person Specification
Skills
Essential
11. Excellent word processing skills and experience of full range of Windows software.
12. Able to create databases and spread sheets/presentations.
13. Able to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment.
14. Able to deal effectively with a variety of people including patients, carers, staff, and other professionals
15. Proven ability of working in a team environment and delivering team objectives.
Desirable
16. RIO Training
17. RIO Training
Experience
Essential
18. Proven ability of working in a team environment and delivering team objectives.
Desirable
19. Working within the NHS
20. Knowledge and working practice of Electronic Health Records
Qualifications
Essential
21. Good general level of education
22. Intermediate level of IT skills
Desirable
23. Formal secretarial/ administrative training/qualifications