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Client:
BoyleSports
Location:
Thurles, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
52093564fcb3
Job Views:
2
Posted:
18.03.2025
Expiry Date:
02.05.2025
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Job Description:
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Thurles
Role Purpose
You will be responsible for providing an outstanding customer experience through a helpful, friendly, and knowledgeable approach. Your day-to-day responsibilities will include assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained while accepting and paying out bets and delivering excellent customer service. The role encompasses opening and closing the business, and you may occasionally be required to manage shop operations.
Key Responsibilities
* Assist the Shop Manager and Assistant Manager with the daily operations of the shop.
* Guide shop operations in the absence of the Shop and Assistant Manager, including:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
* Opportunity to manage occasionally, leading to further development opportunities.
* Work in a fast-paced retail environment while undertaking training and on-the-job support to continuously upskill and progress within the company.
* Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
* Accept and process customer bets accurately through multiple channels, including betting terminals and in-shop transactions via the EPOS System.
* Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
* Work under pressure while remaining calm and constantly seeking ways to improve yourself and the shop.
* Maintain high shop presentation standards throughout your working day.
* Ensure compliance with all procedures (safety, compliance, and shop operations).
* Work collaboratively in a team environment.
* Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
* Operate with trust and integrity.
* Flexibility as the business operates 7 days a week.
* Adaptability to the shop environment.
* Great attention to detail and strong numeracy skills.
* An enthusiastic people person who can work on their own initiative and as part of a team.
* A keen interest in sporting events and the ability to build rapport with customers.
* Ambitious and driven to progress within the company.
* Promote the company brand and be results-focused.
* Problem-solving and creative thinking skills.
* Be organized, reliable, and dependable.
Desirable Skills and Experience
* Industry/Retail experience is welcomed but not essential, as full training will be provided.
BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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