Job summary A full-time permanent post has arisen for a motivated and enthusiastic person to work for the Secure Care Division on Chesterton Unit. The receptionist post is based at Chesterton Unit, at Hollins Park Hospital in Winwick, Warrington. Chesterton Unit is a 16-bedded Low Secure inpatient unit. Patients are over 18, detained under the Mental Health Act and require secure care provision. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential. They must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable. They must also be willing to work across all sites as required. You will be required to cover sickness and absence. The service is open Monday to Sunday 8.00am to 21.00 pm and shifts are allocated according to service needs. Main duties of the job The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 11 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 350-SC6986867 Job locations Chesterton Unit Hollins Park Hospital, Hollins Lane Winwick, Warrington WA2 8WA Job description Job responsibilities Receive and direct patients and visitors on arrival at the unit, providing reception services for patients, staff, public, internal and external customers and organisations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Assisting with the collection of data to produce standardised computer generated information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation. Job description Job responsibilities Receive and direct patients and visitors on arrival at the unit, providing reception services for patients, staff, public, internal and external customers and organisations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Assisting with the collection of data to produce standardised computer generated information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation. Person Specification Qualifications Essential GCSE or NVQ2 or equivalent, or equivalent experience. IT literate. Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Skills Essential Effective communication and interpersonal skills Ability to work effectively within teams. Ability to work in a confidential and sensitive manner. Ability to plan, prioritise and schedule work Self-motivated. Able to work on own initiative. Able to work with attention to detail Knowledge/Experience Desirable Proven knowledge of word processing, spreadsheet and email software. Person Specification Qualifications Essential GCSE or NVQ2 or equivalent, or equivalent experience. IT literate. Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Skills Essential Effective communication and interpersonal skills Ability to work effectively within teams. Ability to work in a confidential and sensitive manner. Ability to plan, prioritise and schedule work Self-motivated. Able to work on own initiative. Able to work with attention to detail Knowledge/Experience Desirable Proven knowledge of word processing, spreadsheet and email software. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Chesterton Unit Hollins Park Hospital, Hollins Lane Winwick, Warrington WA2 8WA Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)