Please note that this job is open only to current Cardiff University staff who are eligible for Redeployment. Senior Admissions Officer We are looking for a Senior Admissions Officer to join the Admissions Team in the School of Healthcare Sciences. In this role you will: Take the lead responsibility for the effective administration management of all activities/systems relating to Admissions. Liaise with other Professional Support Senior Officers to ensure all pre-entry enrolment processes are completed according to the requirements of the programme. Work closely with the Academic Director of Recruitment and Admissions (DoRA) to ensure that all requirements are met. The successful candidate will have substantial experience of supervising a team and a specialist knowledge of recruitment and admissions systems/ processes related to student administration activity. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression. We are a proud Living Wage supporter. This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you may spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance. Please contact Helen Tilston, Interim School Manager ( tilstonhcardiff.ac.uk for an informal, confidential discussion about the role. This position is full-time, 35 hours per week and fixed term until to 31st July 2025. Secondment opportunity welcome - please note for Cardiff University members of staff interested in this post on a secondment basis, permission will need to be sought from your current Line Manager before applying. Salary: £33,232 - £35,880 per annum (Grade 5) Closing date: Thursday, 21 November 2024 Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received. Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Job Purpose Lead and manage the Admissions team in the School of Healthcare Sciences. Duties and Responsibilities Key Duties Manage the operation of the Admissions team, planning, organising and delegating work, monitoring progress, escalating and intervening as required including proposing recommendations and courses of action to academic staff, DoRA or other members of the Senior Leadership Team. Manage the performance, induction and development of the team Support and guide team members in welfare issues, escalating as necessary to specialist support areas Working to close deadlines, ensure the delivery of the team’s service level agreements, adapting these according to changes in workload and stakeholder/customer requirements Collaborate with others in order to make recommendations for the development of established processes and procedures Undertake the training of others in areas relating to the team’s work, for example the Enhanced Admissions Team Undergo personal and professional development that is appropriate to, and which will enhance performance Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required Gather and analyse data to inform management decisions, establishing basic trends and patterns in data and creating reports as appropriate including the provision of relevant statistical data for presentation to appropriate Groups or Committees. Be responsible for the effective processing of complex and unusual admissions cases including APEL/RPL, Erasmus etc, ensuring that there is sufficient support for these applicants during the process. Liaise with other Professional Support Senior Officers to ensure all pre-entry enrolment processes are completed according to the requirements of the programme. Lead on the operational planning and management of interview/assessment days, liaising closely with relevant academic staff to establish their needs for the events and ensure appropriate resources are in place. Oversee the management of relevant pre-admissions checks i.e. Disclosure and Barring Service Records, raising concerns with the Education & Students Manager/Deputy School Manager and providing a thorough and clear handover to the Student Cases Support Officer for matters requiring further attention. Actively take part in projects within the School, College or Wider University in relation to Admissions processes as required, engaging in process improvement activities and making recommendations to the Education & Students Manager/Deputy School Manager as appropriate. Acting as Secretary and service such standing committees of the School as may be relevant to the role, as directed by Professional Support Leadership Team. General Duties Abide by all University policies and undergo appropriate personal and professional development Perform other duties which are not included above, but which will be consistent with the role Demonstrating a genuine commitment to provide an excellent customer service whether to colleagues, students or external stakeholders. IMPORTANT NOTE: When submitting your supporting statement, you must provide evidence as to how you meet each of the essential (and desirable if applicable) criteria below. We suggest that you do so by using each of the criteria as sub-headings, providing written evidence of your relevant skills underneath. Before uploading this attachment, please ensure that you include BR within the filename. Essential Criteria Qualifications and Education NVQ 3/A-Levels or equivalent Knowledge, Skills and Experience Substantial experience of supervising a team Specialist knowledge of recruitment and admissions systems and processes or related student administration activity Ability to set up standard office systems and procedures and make improvements as appropriate Customer Service, Communication and Team Working Ability to communicate detailed and complex information effectively and professionally with a wide range of people Experience of managing the work of others Experience of dealing with performance and welfare issues Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered Planning, Analysis and Problem solving Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with a range of potential outcomes Evidence of ability to plan the work of a team, reacting to changes in workload and priority Desirable Criteria Degree or an equivalent qualification or equivalent work-related experience Experience of working in a Higher Education environment Fluency in Welsh, written and oral.