Job Description
Job Title: Support Admin (6 Month FTC)
Location: Remote UK (Potential travel to Surrey once a month)
Salary: £30,000 per year
Job Type: FTC
Job Responsibilities/Objectives:
* Coordinate with customers via email to schedule work, ensuring compliance with our contractual requirements
* Maintain accurate records of scheduled work and service requests.
* Monitor email and ticket queues and allocate resources effectively to meet service level agreements.
* Provide timely updates to customers regarding the status of their requests and work scheduling.
* Collaborate with the support team to ensure smooth workflow and timely resolution of issues.
* Assist in generating reports and analysing data related to scheduling and ticket management.
* Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.
Required Skills/Experience
The ideal candidate will have the following:
* Previous experience in a support coordination or scheduling role preferred.
* Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
* Strong organizational skills and attention to detail.
* Ability to prioritize tasks and manage multiple deadlines effectively.
* Self-starter who can work independently with minimal supervision.