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Guest Services Team Member Plus, Bognor Regis
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Client:
Butlins
Location:
Bognor Regis, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
88541078ae9c
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
About The Role
We’re looking for passionate people to join our Guest Services Team working on our resort Receptions and Call Centre. Our teams create unforgettable experiences for our guests, and we are currently seeking amazing team members to join us. Your responsibilities will include assisting guests during their arrival at our drive-through check-in booths and resolving guest queries via phone and our in-house live chat system. You will coordinate with facilities, accommodation, and resort teams to ensure guests have the best experience possible using various communication methods, mainly our in-house systems, phone, and radio. Working with a supportive team, we will help you develop the skills and confidence needed to excel.
Typical working hours for this permanent full-time role are 35 hours per week, with shifts between 9am - 9pm on Mondays and Fridays, and between 8am - 7pm on other days.
About You
A good level of administrative and computer skills is required, and we will provide training on our in-house systems. If you have a warm, friendly manner and enjoy chatting with people, we can teach you the specifics of our role. Prior experience is a plus but not necessary.
It is important to be eager to learn our Clean and Fault Free accommodation training program, which enhances understanding of guest needs in their home-from-home experience. Being a team player and enjoying a busy environment are essential. No day is the same, so adaptability and willingness to try new things are valued.
About Butlin's
At Butlin’s, we focus on fun, excitement, and adventure! For over 80 years, we’ve delighted guests with action-packed family breaks and adult-only events. Our culture is highly valued; we aim to provide an 'Altogether More Entertaining and Fun Break' through our core values. If you want a role where you create smiles, get involved, and care for each other, this could be the perfect fit. Join us now for an exciting opportunity!
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