This role can be based in either Guildford, Crawley or Brighton with travel to support other sites if needed.
Assist Employment Coaches in conducting programme induction sessions, running Job clubs and undertaking trouble shooting activities to ensure individuals sustain employment.
1. Making outbound calls to engage participants following referral to the programme.
2. Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
3. Undertake initial assessments with customer, update records and book them onto follow-up meetings with their designated Change Coach.
4. Sensitively handle customer concerns about joining an employment programme or returning to work.
5. Organise and undertake Job Club activities either at central hub or outreach locations (including job search, preparing CVs, talks from employers etc.).
6. Support in organising bulk recruitment campaigns for specific employers
7. Undertake visits to employers to resolve ‘settling-in’ issues when a customer starts work
8. Assist with customers’ employment training needs including travel training.
9. Be mindful of health & Safety within the customer’s workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
10. Maintain accurate customer records that are compliant...