We are seeking an enthusiastic web dispatch/ warehouse assistant to join our busy team in Head Office. If you are looking for an exciting new opportunity, working in a fast paced environment, please see details below on how to apply, we would love to have you join the team!
Role: Web Dispatch Assistant
Location: Argento Head Office, Belfast BT4
Contract: 32 hours per week, typically include Monday – Thursday 0800 – 1630
During peak trading times, hours will vary and will include day, evening and weekend shifts. We therefore require candidates who will be flexible to work additional hours during peak trading times.
Job Summary
Argento are passionate about providing really great service to our Stores and customers, and this role will be to assist with the online orders, including picking and packing, replenishment, engraving, manual handling, stock control, communication to stores, transfers and use of inhouse systems. Web and Warehouse Dispatch Assistant is a crucial part of the success of the company, and we expect high standards of work to ensure the smooth running of the operations and meet our customers’ expectations with delivery times and distribution accuracy.
Tasks include:
1. Efficiently and effectively receiving & storing goods inwards following Argento's internal processes and procedures
2. Accurately and efficiently process all web orders received within agreed target times, following brand packaging guidelines, checking and spotting errors and reporting to the Supervisor
3. Stock fulfilment (picking and packing) – accurately and efficiently locate stock to enable prompt dispatch in line with company guidelines
4. Assist with accurately picking orders for customers / stores, ensuring a high level of quality and accuracy
5. Use of in-house stock control systems, completing any necessary administration to maintain accurate stock records, reporting and investigating errors
6. Carry out detailed engraving on jewellery, on a daily basis, in line with customer requirements, brand guidelines and company procedures
7. Create high-quality engravings on jewellery items using in-house laser engraving machine.
8. Read and interpret engraving requests and design specifications to determine the appropriate engraving to be made
9. Assist in the development of new engraving designs and patterns, with continuous improvement of our service, keeping ahead of competitors
10. Ensure that all finished products meet quality and accuracy standards
11. General duties - picking and packing jewellery for deliveries, stock replenishment, manual handling, stock control and stock checking when required
12. To build and maintain strong inter-team and inter-departmental relationships and to achieve a positive working environment and atmosphere
13. Consistently achieve KPIs set for your department
14. Follow health and safety, fire safety and housekeeping guidelines and standards within the warehouse, ensuring that all waste is disposed of safely and in line with company process, recycling wherever possible
15. Ensure all tasks are prioritised and completed within expected timescales and ensuring quality and standards are maintained
16. Flexible to work additional hours including the evening and weekend to meet peak trading times
This list of duties is not exhaustive and may include other duties from time to time to ensure the smooth running of web dispatch
Physical Demands - the role involves the following physical demands on a daily basis:
1. Standing and/or walking for long periods of between 6 and 8 hours per shift
2. Lifting, bending, reaching above the head when picking orders
3. Ability to lift up to 15Kg when replenishing packaging for Website
4. Manual dexterity of both hands and wrists when packing orders
5. Regularly climbing and descending steps / stairs safely
Essential Criteria
1. 5 GCSEs including Maths and English (or equivalent)
2. Ability to work efficiently and effectively, using product number and codes
3. Proactive with a problem-solving attitude and capable of working under minimum supervision
4. Computer literate with experience of using Microsoft Office packages including excel / outlook
5. Ability to communicate effectively and work well in a team
6. Proven experience in a fast-moving retail or warehouse environment
7. Well presented with a positive, pro-active and professional approach
8. Flexibility both in duties within the web dispatch and in hours of work to ensure that business needs are met (as may be required to work different shifts each week, or asked to work overtime)
Desired Criteria
1. Previous experience of using RMIS and MPX or similar warehousing software packages
2. Previous experience in the jewellery industry
3. Competent in Photoshop software
To Apply: Please send a copy of your CV and Cover Letter to claire.greene@argento.com for consideration before the closing date.
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