Reception and Administration Line manage the admin supervisors and guide, coach, and manage the reception/admin team to deliver a welcoming, professional, and effective reception and administration service. Lead the recruitment, induction, and ongoing support and supervision of administration and reception staff and volunteers. Work with the admin supervisors to ensure systems are fit for purpose, setting up new systems where required, including ongoing and ad hoc admin support to discrete teams and services. Develop relationships with suppliers to ensure value for money on all purchases, authorising spend within the departments budget and ensuring all purchase requests that go through admin are authorised. Work with the finance manager to ensure value for money and regularly review ICT and building-related contracts. Deliver effective line management, support, and performance management of admin/reception admin supervisors and volunteers. Ensure the admin supervisors proactively recruit and support volunteers into the admin and reception team, creating a welcoming environment that provides opportunity for volunteer skills and personal development. Coordinate and oversee minute-taking services for meetings as required, including Trustees meetings. Provide administrative support to the Chief Executive and Senior Leadership Team on an ad hoc basis, including drafting letters, organising meetings, and handling confidential information. ICT and Information Governance 1. Lead on the operational delivery of ICT projects for example implementing practical elements of a change to providers, introduction of new software, equipment and contracts needed for new services, maintaining equipment stock and organising replacements and repairs 2. Liaise with our ICT support providers to resolve staff and organisational ICT issues in line with the IT support contract. 3. Provide support and basic training for staff and volunteers on using ICT applications as needed, including Microsoft Office and Outlook. 4. Assist the Senior Leadership Team in meeting data security and information governance requirements. Estates Management Manage and support the caretaker and cleaner employed by Middlesbrough Borough Council. Liaise with cleaning and maintenance services, with support from admin supervisors, to ensure the office is clean, tidy, well-maintained, and safe. Organise maintenance and repair work as needed, with support from admin supervisors. Contribute to discussions on the estates strategy with the Senior Leadership Team. Work alongside SLT to support plans to lease additional properties or end leases, including liaising with surveyors and other contracts Manage the relationship with TMs Housing Management Agent and ensure their service is provided in line with our contract. Health and Safety Lead on building and office-related health and safety issues, updating policies and procedures, conducting and reviewing risk assessments, and implementing control measures and testing as needed. Participate in the Health & Safety sub-group, supporting meetings, contributing to the agenda, and reporting on building and staff/volunteer-related issues and incidents. Collaborate with the Health & Safety sub-group to identify actions, advance Health and Safety plans, and monitor and report on progress and incidents. Provide induction training on building-related health and safety for all new staff and volunteers, with support from admin supervisors, and assist staff in maintaining safe workplaces. Contribute to fostering an environment and culture that enhances health, safety, and security. Other tasks Prioritise and manage own work and that of the team. Undertake other tasks commensurate with the position as required. Work within the policies and procedures of Teesside Mind at all times. Contribute to promoting mental health and wellbeing with staff, volunteers and service users. Take part in support and supervision as required. Take part in training and professional development activities as required.