The Role This role is for a Field Based Technician who will maintain, install and service vending machines. They will have customer contact but this role is not a customer service role.
as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.
At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.
We are seeking a field based Customer Service Technician (CST) to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers.
Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of machines as required. Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
Proactively maintaining and repairing our machine base to the defined standards
Decommissioning machines that require movement and reinstalling when the customer is ready
Meeting core operational objectives and driving account profitability
Be able to travel outside of own territory to support other areas and regions when the business requires support
Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year
Ownership of local problems through to resolution to maximise customer satisfaction
Supporting all projects at regional and national level for efficiency gains
have GCSE or equivalent passes in Maths, English, and Science (formal qualification in electrical or electromechanical field preferred)
have experience within a Customer facing role dealing with issues/complaints effectively
have experience within a technical or mechanical role which requires fault finding and fix
be competent at using Microsoft Office applications; Outlook, Excel, Word
be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision
hold a Full UK driving licence
Competitive salary
~ Possible annual bonus
~25 days holiday plus bank holidays
~ Pension Scheme
~ Private Health Care
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