Job reference REQ00000017728 Date posted 10/01/2025 Application closing date 09/02/2025 Location Carlisle Salary £45,718 - £46,731 Package Blank Contractual hours 37 Basis Full time Attachments Blank
Salary: £45,718 - £46,731
Hours: 37
Location: Carlisle
Contract: Full Time, Permanent
About us:
Cumberland Council is an ambitious and forward-thinking authority dedicated to shaping a better future for our communities. We are passionate about creating a vibrant future by addressing inequalities, creating thriving economies that work for our residents and protecting our environment.
At the core of our vision is a commitment to our people, with health and well-being being integral to everything we do, underscoring every initiative and ensuring we provide unparalleled support for all.
We can’t do it without you! Come and embark on the journey to a vibrant future with us, where the work you do will make a real impact. Together, let's shape a community that's as dynamic and inclusive as our landscape. Be a part of the transformation!
#WeAreCumberland
About this opportunity
* The role of Service Lead – Applications is a key position within the Digital & ICT Service area.
* The role offers the opportunity to work within a dynamic ICT team, delivering the best experience for end-users.
* It provides a chance to take a professional lead in a defined complex area to achieve operational objectives or provide expert advice in a supporting function.
* By leading and managing improvement programs and projects, the role contributes to the continuous enhancement of services.
* The working environment is supportive, with minimal emotional demands and occasional physical demands such as driving to county-wide locations and extended hours when required for business needs.
* The team values continuous learning and staying updated with the latest technological developments.
Key responsibilities
* Provide subject matter expertise, technical guidance and technical leadership within and across teams.
* Evaluate new products, upgrades and enhancements and create plans for implementation of such.
* Act as a “Technology Watch” within the team, keeping abreast of developments in related areas, disseminating this information and assisting with the formulation of forward plans for adoption where appropriate.
* Contribute to ICT service planning by establishing business needs and proposing ICT solutions.
* Lead, manage and deliver cross functional improvement Programmes and Projects including the management of several projects concurrently.
* Propose and develop appropriate ICT policies and review / update these policies and documentation.
* Supports the asset and change management processes through thorough record keeping and reporting (and supports other ITIL disciplines).
* Analyses and repairs product failures (software and hardware) including the Interpretation of diagnostics reports (e.g. system logs, application logs, fault codes etc.) to determine root causes.
* Providing advice on the interpretation and application of ICT. policies (such as coco, ITIL, PSN), technical principles and regulations/legislation.
Who we’re looking for:
* Someone with strong technical knowledge and proven experience of managing large enterprise applications.
* Extensive technical, specialist, and theoretical knowledge of the applications life cycle, including design, development, and support.
* Theoretical and practical knowledge of the effective application of ICT in organizations, especially the public service sector.
* Excellent communication and problem-solving skills.
* Ability to work effectively and efficiently in a fast-paced environment and manage multiple projects simultaneously.
Fundamentally, we are seeking individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change and shape a better future for our communities. Your commitment to these principles will be instrumental in delivering services that are vital to the well-being and prosperity of our residents.
If this sounds like you, then please get in touch!
We believe in cultivating potential over perfection. If this job sounds like you and you resonate with our values, we encourage you to apply or contact joanne.reeves-brown@cumberland.gov.uk (after the 27 th Jan) OR nick.martin@cumberland.gov.uk for an informal chat prior to your application.
Application and Interview information
* Closing date: 9 th February 2025
* Interview date: TBC
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
We welcome applications from everyone
At Cumberland Council, we are dedicated to enhancing the diversity of our workforce, striving to mirror the rich tapestry of the communities we proudly serve. We encourage applications from individuals of all backgrounds and are devoted in fostering an inclusive, supportive culture that embraces and appreciates our unique differences.
As a proud Disability Confident Employer, we ensure that applicants with disabilities, meeting the essential criteria for this position, are guaranteed an interview as part of our commitment to equal opportunities. Your diverse perspectives and talents contribute to our collective success.
We're also an Age Friendly Employer, meaning we commit to providing an inclusive workplace for people in their 50s and 60s and taking the necessary action to help them flourish in a multigenerational workforce. We recognise the importance of mature workers and aim to provide an environment on which they can thrive.
Reasonable Adjustments: We are committed to creating an inclusive workplace. If you require any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know on; Resourcing@Cumberland.gov.uk. Adjustments are not always guaranteed although we will endeavour to make adjustments that are reasonable to accommodate your needs.
Guaranteed Interview Schemes
Cumberland Council offers a guaranteed interview scheme to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
* Those who consider themselves disabled as defined by the Equality Act 2010
* Those in care or who have left care and are aged 24 and under
* Armed forces veterans whose last long term substantive employer was the armed forces
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application.
Work-Life balance
Cumberland Council is deeply invested in fostering a work culture that prioritises the well-being and balance of our team members. Embracing flexible and hybrid working models, we empower employees to achieve optimal work-life balance.
Recognising the importance of personal time, we offer a generous holiday allowance, providing ample opportunity for rest and rejuvenation. Additionally, our flexible working hours, including flexitime arrangements, further contribute to a supportive environment where individuals can effectively manage their professional and personal commitments.
Continuing Professional Development
We are committed to nurturing the ongoing growth and professional advancement of our valued team members to fulfil your potential and advance your career. Our comprehensive career development and training offer emphasises continuous learning as a cornerstone for achieving both individual and organisational goals. Through our robust Organisational Development initiatives, we offer a suite of support programmes tailored to meet diverse needs, including participation in our esteemed Aspiring to be a Manager programme and access to our enriching Coaching and Mentoring programmes.
Keeping the people we work with safe
We are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expect unwavering commitment to this cause from our employees, volunteers, and the Externally Provided Workforce (EPWs). Together, we create a secure environment where every individual is safeguarded and respected.
Your Voice Matters; Connect, Engage, and Make Your Voice Heard!
We don't just encourage engagement—we celebrate it. That's why we've cultivated a vibrant community of staff networking groups where every voice matters.
These groups are more than just forums—they're hubs of innovation and inclusion, dedicated to sparking fresh ideas, challenging the status quo, and championing equality and fairness for all. From exploring new perspectives to shaping policies that reflect our diverse workforce, our staff networks play a pivotal role in driving positive change.
Join us and become part of something bigger:
* Race Equality
* Rainbow Alliance
* Menopause Support
* Carers Network
* Shine Community
* Wellbeing/Health Advocates
* Be a Change Champion to shape our council's future through transformative initiatives.
Please read the supporting information:
Post Specification
Role Profile
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