University Hospitals Sussex NHS Foundation Trust (279)
We are looking to recruit an enthusiastic Full time NHS administrator/receptionist to provide support for the respiratory nursing team.
Candidates will work alongside an established and supportive team of administrators and clinicians and have excellent organisational skills, be able to prioritise their workload and have excellent communication and customer care skills.
Previous experience of a public facing administrative role, with reception duties is preferred alongside knowledge of the practices and processes within the NHS.
Main duties of the job
You will be the first port of call for visitors to the respiratory centre; providing a welcoming environment for all. The post holder will need to be an efficient, reliable, and responsive patient administrator, who will be a valuable member of our team.
The post holder will be responsible for:
1. Welcoming patients
2. Booking clinics
3. Clinic reception
4. Daily administration tasks
5. Managing the nurses' diaries
The role is in relation to Asthma, Chronic Obstructive Pulmonary Disease (COPD), NTM, pleural clinic and Obstructive Sleep Apnoea. The post holder will work closely with all members of the respiratory team.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job responsibilities
1. To answer the Respiratory Nurses phone, which requires accurate message taking.
2. To provide reception cover with booking of telephone appointments and answering patient queries.
3. Adding patient referrals.
4. To book follow-up appointments within the required timeframe and to highlight capacity.
5. To support the emailing of letters to GPs and posting to patients.
6. To support the Admin Team with the collecting and dispatching of post to the Post Room in a timely fashion.
7. To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner.
8. To deal with general enquiries in an appropriate and sensitive manner as efficiently as possible, either in person, over the telephone or in writing from staff, patients and the general public.
9. To liaise with other Trust staff as necessary within the hospital and with other external organisations.
10. Providing cover for colleagues' annual leave and sickness, as required and as directed.
11. To attend regular team meetings/huddles.
12. Undertaking statutory training courses as required by the Trust and to undertake any other relevant training deemed necessary to perform the job to an acceptable standard.
13. Participate in the Trust Individual Performance Review (IPR) process on at least an annual basis.
14. To adhere to NHS Trust and Department procedures and policies.
15. Work without supervision, problem solve and take initiative where required.
Person Specification
* Experience of dealing with patients face to face.
* A good general level of education to include GCSE English or equivalent.
* Excellent face to face & telephone communication skills; well-developed level of patience, tact & empathy.
* Excellent organisational skills.
* Manage waiting lists, mindful of avoiding breach dates.
* Excellent communication skills both verbal and written.
* Flexible attitude to work.
* To be able to communicate well in difficult situations e.g cancelled clinics or rebooked appointments.
* To be able to work well within a team.
* Good computer skills.
* Knowledge of Data Protection act & Access to Health Records Act.
* Knowledge of report preparation/auditing.
* Some exposure to complaints or difficult situations.
* Previous admin/reception/ward clerk experience within NHS (minimum 1 year).
* Experience of working with Microsoft programmes, Careflow and Evolve.
Equality, Diversity & Inclusion
* Evidence of having championed diversity in previous roles (as appropriate to role).
* Evidence of having undertaken own development to improve understanding of equalities issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
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