Our client is looking for a Helpdesk Support Technician. They are a very well-established company based in Saltley.
This will be a full-time temporary permanent role working Monday to Friday between 8:00 am and 5:00 pm.
Pay Rate: From GBP 12.99 per hour, depending on experience.
We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.
You will ideally need to have a good understanding of computer systems, mobile devices, and other technical products.
Overview / To have the ability to:
* Take ownership of customer issues reported and see problems through to resolution.
* Research, diagnose, troubleshoot, and identify solutions to resolve mobile devices and system issues.
* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
* Have experience working with customers, in either first-line or second-line support.
* Provide step-by-step technical help, both written and verbal.
Role & Responsibilities
* Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization.
* Monitor, respond to, and document all service support requests and resolutions via telephone or email to support clients.
* Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
* Manage equipment inventory, including booking out replacement parts, as well as arranging collection and return of faulty goods.
* A good understanding of MS Windows, installation and configuration of Windows drivers, and troubleshooting of general technical issues.
* Coordinating with and providing support to remote field operatives, client IT personnel, and contractor IT personnel as required.
* Completing administrative aspects of the role while striving to identify and eliminate errors.
* Install, configure, and maintain any related hardware.
* Tear down, rebuild, repair, and refurbish hardware and goods for redeployment.
Key Skills Required
* Excellent customer service and communication skills.
* Ability to diagnose and resolve hardware, firmware, and software issues relating to all products.
* Well-versed in all aspects of computer systems configuration, setup, and maintenance.
* Hands-on approach to PC hardware and basic system building skills.
* Mechanical and electrical aptitude will be an advantage.
* Demonstrate analytical skills and an ability to troubleshoot and think independently.
* Knowledge of basic networking.
* Knowledge of Linux-based operating systems would be advantageous but not essential.
* Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products.
* Performing maintenance and updates to ensure optimal software/hardware performance.
If you are fully experienced in this type of work, please apply online and one of our consultants will get back to you as soon as possible.
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