Job Summary
To continually delight our customers by being the customer facing manager who delivers safe, punctual, reliable, and cost-effective franchised bus services through supporting the General Manager with robust and fair management of operations compliance and service performance.
Responsibilities
1. Drive engagement with Commercial, Engineering and Operations teams to improve the standard of fleet and drivers to exceed customer expectations and franchise performance targets in line with our Franchise agreement.
2. Oversee the run in and run out functions to support the depot team in complying with franchised contractual requirements and compliance with the Operator’s License undertakings.
3. Manage the on-road performance of services in accordance with TfGM’s franchise conditions, Rotala policies, standard operating procedures, and all relevant legislation.
4. Be the face of the company for customers whilst travelling the network of routes in the Franchise contracts you manage.
5. Support the delivery of agreed plans and budgets including established levels of cleaning through robust auditing and feedback.
6. Support the depot team in meeting the operating requirements of the business.
7. Ensure the effective management of health and safety both on road and in depots.
8. Manage and deliver agreed key performance indicators with regards to TfGM’s franchised bus services contracts.
Experience
1. Excellent communication and interpersonal skills.
2. Great time management ability.
3. Strong operational background.
4. Strong knowledge of the geographical area that we operate franchised services in.
5. Knowledge of employment, safety, and environmental legislation.
6. Exceptional engagement skills with motivational qualities as a prerequisite, perpetuating an environment of trust and confidence to all disciplines.
7. Computer skills with essential organisational aptitude.
8. Self-reliant and straightforward communicator with skill sets to promote the customer facing business in a positive light with the capacity to inspire in a structured and encouraging way.
9. The role will require the successful candidate to attend regular face-to-face review meetings, so a professional manner, can-do attitude, and good communication skills are a must.
Benefits
1. Free travel on Diamond Bus Network.
2. Pension.
3. Free car parking.
Closing Date for Applications is 30/09/2024.
To apply for this role, please complete your online application here:
#J-18808-Ljbffr